Floor Manager

AMIRA COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Floor Manager to oversee daily operational activities and ensure an excellent customer experience. The ideal candidate has 2–3 years of experience in food and beverage operations, strong leadership skills, and a passion for service excellence. Responsibilities include supervising staff, managing customer interactions, and maintaining service standards.

Qualifications

• Minimum 2–3 years of experience in F&B operations, with at least 1 year in a supervisory or floor management role.
• Strong leadership, communication, and interpersonal skills.
• Able to work evenings, weekends, and public holidays as required.

Responsibilities

• Supervise and coordinate all front-of-house activities during service hours.
• Greet and interact with guests to ensure satisfaction.
• Train and mentor team members to deliver consistent service.
• Support upselling and promotional efforts to achieve sales targets.
• Ensure compliance with hygiene, safety, and health regulations.

Skills

Strong leadership

Customer service orientation

Interpersonal skills

Education

Diploma or Certificate in Hospitality

Job description

Job Summary:

The Floor Manager is responsible for overseeing daily front-of-house operations to ensure smooth service flow, excellent customer experience, and efficient coordination between kitchen and service teams. This role involves hands-on supervision, staff training, and ensuring that all service standards and company policies are maintained.

Key Responsibilities:

1. Daily Operations

• Supervise and coordinate all front-of-house activities during service hours.
• Ensure the restaurant floor is well-prepared, clean, and fully equipped before each shift.
• Monitor table turnover, seating arrangements, and service efficiency to maximize productivity.
• Work closely with the kitchen and bar teams to ensure smooth communication and timely order delivery.

2. Customer Service

• Greet and interact with guests to ensure satisfaction with food and service.
• Handle customer feedback, special requests, and complaints professionally and promptly.
• Maintain a strong presence on the floor to uphold service standards and brand image.

3. Team Management

• Supervise service staff, including servers, hosts, and runners, ensuring adherence to SOPs.
• Conduct daily briefings to communicate specials, promotions, and operational updates.
• Train and mentor team members to deliver consistent, high-quality service.
• Schedule shifts, manage attendance, and support performance evaluations.

4. Sales & Performance

• Support upselling and promotional efforts to achieve sales targets.
• Monitor cash handling, billing accuracy, and POS operations.
• Assist in monitoring inventory for front-of-house items (cutlery, uniforms, menus, etc.).

5. Compliance & Standards

• Ensure compliance with hygiene, safety, and health regulations (SFA/NEA standards).
• Maintain cleanliness, organization, and presentation of the dining area at all times.
• Enforce grooming and conduct standards for all staff members.

Requirements:

• Minimum 2–3 years of experience in F&B operations, with at least 1 year in a supervisory or floor management role.
• Diploma or Certificate in Hospitality, Restaurant Management, or equivalent is preferred.
• Strong leadership, communication, and interpersonal skills.
• Customer-oriented with a passion for service excellence.
• Able to work evenings, weekends, and public holidays as required.
• Hands-on, proactive, and able to perform under pressure in a fast-paced environment.