Flight Service Coordinator

VIETNAM AIRLINES JSC; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A major airline in Singapore is seeking a full-time staff member to coordinate passenger check-in processes at Changi Airport Terminal 3. Responsibilities include supervising service desk activities and performing pre-flight checks. Candidates should possess excellent customer service skills and may benefit from experience with airline systems. Immediate start is available with a salary range of SGD 2,500 - SGD 3,000.

Qualifications

• Requirement for an Airport Security Identification Card issued by Changi Airport.
• Proven interpersonal and strong customer service skills.
• Experience in airline passenger and flight service is an advantage.

Responsibilities

• Coordinate and supervise the passenger's check-in process.
• Handle service desk activities under the Station Manager's direction.
• Conduct pre-flight and post-flight checks on the airline's systems.

Skills

Interpersonal skills

Customer service skills

Flexibility in scheduling

Tools

Amadeus

DCS

GDS

Job description

Work location: Changi Airport Terminal 3

Type of employment: full-time, roster based on Vietnam Airlines’ flight schedule. Immediate work commencement

SGD 2,500 - SGD 3,000

Your primary duties include:

• Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;
• Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;
• Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems
• Acting and/or forwarding passengers' claims/complaints to the Sales & Service team
• Invoice checking, including those for lounge each month
• Other tasks assigned by Station Manager.

Minimum requirements:

• The requirement for an Airport Security Identification Card issued by Changi Airport;
• Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline’s passenger and flight service an advantage
• Working knowledge of the airline's DCS, GDS & CRS with Amadeus is an advantage

(Only shortlisted applicants will be contacted for an interview)