Flexi Reservations Officer

JET QUAY PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

JetQuay Pte. Ltd. at Changi Airport seeks a Reservations Officer to greet VIP guests and manage bookings. You will ensure smooth VIP experiences, handling queries and payments while coordinating with operations and sales for seamless service.

Shifts run Mon-Fri with two slots (9am-2pm and 5pm-10pm), requiring flexibility to cover peak and off-peak periods. A hospitality mindset and strong communication are essential.

Qualifications

• Minimum GCE 'O' Level or equivalent qualification.
• 1-2 years of customer service or reservations experience.
• Basic proficiency in Microsoft Office.
• Familiarity with reservation software is a plus.
• Strong communication and a customer-focused mindset.

Responsibilities

• Handle VIP reservations for Meet & Greet services.
• Provide personalized service, answer queries and meet guests' needs.
• Collaborate with operations and sales to prepare details.
• Maintain reservation system, generate reports and manage billing.
• Troubleshoot issues to ensure top-tier guest experiences.
• Manage reservations across different shifts.

Skills

Customer-focused

Communication skills

Teamwork

Shift flexibility

Education

GCE O-Level or equivalent

Tools

Microsoft Office

Reservation software

Job description

At JetQuay, we’re all about providing a world-class experience for our VIP passengers at Changi Airport. We cater to those who expect nothing less than exceptional service — and that’s where you come in! As a Reservations Officer, you’ll be the first point of contact for our valued guests, ensuring their journey starts on a high note. You’ll be part of a passionate team that thrives on delivering personalized experiences, helping passengers from around the globe feel special and well taken care of.

Monday to Friday, having 2 shifts (9am to 2pm / 5pm to 10pm), so flexibility to work across different hours

What You'll Be Doing:

• Making Dreams Come True (Literally):Handle and manage VIP reservations for our exclusive Meet & Greet services. Every booking counts — and you’ll be the one to make it happen!
• Creating Memorable Experiences:Provide personalized service to our guests, answering queries, providing information, and ensuring every need is met with a smile (even if they can’t see it!).
• Teamwork in Action:Work closely with our operations and sales teams to ensure every detail is sorted for our passengers. Think of yourself as the behind-the-scenes hero.
• Keeping Things Organized:Keep our reservation system running smoothly, ensure reports are up to date, and manage payments and billing in a seamless and efficient manner.
• Problem-Solving:Sometimes things don’t go as planned — but no worries! You’ll handle any bumps in the road with grace, finding quick solutions to ensure our guests continue to have a top-tier experience.
• Shift Magic:Whether it’s the rush of a busy evening or a quiet early morning, you’ll be on top of all reservations, ensuring everything runs smoothly across different shifts.

What We're Looking For:

• A customer-focused attitude with a flair for making people feel welcome and valued.
• MinimumGCE 'O' Levelor equivalent qualification.
• 1-2 years’experience in customer service or reservations, ideally in a hospitality or aviation setting.
• Good with tech — basic proficiency inMicrosoft Officeis a must. Familiarity with reservation software? Even better!
• Strong communication skills and a natural ability to engage with people.
• Comfortable workingshift hours
• A team player who thrives in a fast-paced, dynamic environment.