First-Line Customer Care & Order Support Specialist

CHLOR-AL CHEMICAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading chemical company in Singapore is seeking a Customer Service Representative to assist with order placements, track shipments, and resolve customer inquiries. Ideal candidates will possess a minimum GCE 'N' level or equivalent, have basic knowledge of shipping, and strong communication skills. The role requires multitasking in a fast-paced environment with a focus on customer satisfaction.

Qualifications

• Minimum GCE 'N' level or equivalent.
• Knowledge in shipping and customer service.
• Skills in handling customer queries with patience.

Responsibilities

• Assist customers with order placement and tracking.
• Monitor incoming shipments and ensure shipping document accuracy.
• Resolve customer concerns and issues effectively.

Skills

Customer service experience

Basic Shipping knowledge

Communication skills

MS Office proficiency

SAP B1 experience

Education

Minimum GCE 'N' level or equivalent

Job description

A leading chemical company in Singapore is seeking a Customer Service Representative to assist with order placements, track shipments, and resolve customer inquiries. Ideal candidates will possess a minimum GCE 'N' level or equivalent, have basic knowledge of shipping, and strong communication skills. The role requires multitasking in a fast-paced environment with a focus on customer satisfaction.