Fine Dining Guest Relations Supervisor

FLEURSOPHY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury dining experience provider in Singapore is seeking an experienced Guest Relations Supervisor to lead the guest relations team, ensuring a personalized and memorable fine dining experience for guests. The ideal candidate will have at least 2–3 years in a similar role, strong leadership skills, and excellent communication abilities, with a passion for luxury hospitality.

Qualifications

• Minimum 2–3 years of experience in guest relations or supervisory roles in luxury hospitality.
• Fluency in English; additional languages are a plus.

Responsibilities

• Lead guest relations team in delivering a fine dining experience.
• Manage guest feedback and complaints professionally.
• Oversee reservations and seating arrangements.

Skills

Interpersonal skills

Leadership

Organization

Problem-solving

Communication

Job description

Job Scope & Responsibilities

• Lead the guest relations team to deliver a seamless, personalized, and memorable fine dining experience.
• Greet, welcome, and escort guests with warmth and professionalism, ensuring special requests and preferences are met.
• Oversee reservations and seating arrangements, coordinating with the service team for smooth guest flow and table allocation.
• Manage relationships with VIP and regular guests, keeping detailed records of preferences to enhance repeat visits.
• Handle guest feedback and complaints with empathy, professionalism, and effective service recovery.
• Supervise and train front-of-house staff in fine dining etiquette, guest engagement, and service standards.
• Work closely with the Restaurant Manager and Events team for wine dinners, private dining, and special occasions.
• Ensure the ambiance, cleanliness, and presentation of the dining room reflect Ce Soir’s luxury brand image.
• Monitor guest satisfaction levels and assist in post-dining follow-ups to build loyalty.

Job Requirements

• Minimum 2–3 years of experience in guest relations, front-of-house, or supervisory roles in fine dining or luxury hospitality.
• Excellent interpersonal and communication skills with a polished, professional demeanor.
• Strong leadership abilities with the confidence to supervise and guide a service team.
• Proven ability to handle guest concerns gracefully and resolve issues effectively.
• Highly organized, detail-oriented, and proactive in anticipating guest needs.
• Ability to work evenings, weekends, and public holidays.
• Passionate about hospitality, fine dining culture, and creating memorable guest experiences.
• Fluency in English is required; knowledge of additional languages is an advantage.