Financial Insurance Email/Customer Care Call Centre (Claims)

Cornerstone Global Partners; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Customer Service Executive to handle claim enquiries and provide exceptional service to policyholders. The ideal candidate will possess strong communication skills and a passion for customer service. This role offers a competitive salary of $3,500 to $3,800 per month along with benefits like annual leave and a completion bonus.

Benefits

Competitive salary

14 days of annual leave

Medical allowance

Completion bonus of one month’s salary

Opportunities for career growth

Qualifications

• Relevant customer service experience preferred.
• Willingness to work overtime when required.
• Passionate about customer service.

Responsibilities

• Ensure timely response to claim enquiries through emails.
• Contact policyholders regarding claim decisions.
• Take accountability for business and regulatory compliance.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Diploma/degree

Job description

Financial Insurance Email/Customer Care Call Centre (Claims)

Are you a people person with excellent communication skills? Join our team as a Customer Service Executive and be the voice that makes a difference!

What You’ll Do:

• Ensure claim enquiries and requests received through emails are responded to within the expected turnaround time.
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered.
• Undertake other projects or ad-hoc assignments/tasks delegated by the Unit Head.
• Take accountability for considering business and regulatory compliance risks and take appropriate steps to mitigate them.
• Maintain awareness of industry trends on regulatory compliance, emerging threats, and appropriate steps to mitigate risks.

What We’re Looking For:

• Passionate about customer service (email or call).
• Diploma/degree holders with relevant experience preferred.
• Strong interpersonal and communication skills.
• Willingness to work overtime when required.

What’s in It for You:

• Competitive salary: $3,500 to $3,800 per month (based on experience).
• 14 days of annual leave.
• Medical allowance.
• Completion bonus of one month’s salary.
• Opportunities for career growth and advancement within the company.

Send your resume to Edward at ***********@cornerstoneglobalpartners.com.