Financial Institute Service Centre/Branch Officer (6/12months) #nsy

RecruitFirst; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial service provider in Singapore seeks a Branch Officer to manage policy-related queries and ensure excellent service. Candidates should have a diploma or degree and experience in customer service, ideally in insurance or banking. Proficiency in Microsoft Office and good communication skills are essential. The role involves working in a frontline environment and addressing minor complaints and appeals. This position offers a dynamic work experience with various service centres.

Qualifications

• Candidates with 1–2 years of customer service experience, preferably in insurance or banking.
• Professional insurance certifications (BCP, PGI, M5, M9, M9A, Health Insurance) are an advantage.
• Comfortable in a frontline environment.

Responsibilities

• Manage queries and requests on policy-related matters.
• Ensure unresolved issues are promptly followed up.
• Provide excellent customer service and case closure.
• Assist in Digital Communications and Call Centre as needed.

Skills

Customer service experience

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

GCE ‘A’ Level / Diploma / Degree

Job description

Financial Institute Service Centre/Branch Officer (6/12months) #nsy

Manage walk-in policyholders’ and financial representatives’ queries and requests on policy-related matters (Life and General Insurance) within stipulated timelines.

Ensure unresolved issues over the counter are promptly followed up and resolved within the service standard.

Assess and manage appeals, feedback, and minor complaints from policyholders, financial representatives, and business partners.

Provide excellent customer service and ensure proper case closure within operational turnaround time.

Assist in various touchpoints such as Digital Communications and Call Centre when required.

May be rotated among different Service Centres.

Handle ad-hoc assignments or tasks as delegated by the Section Head.

Take accountability for business and regulatory compliance risks, and proactively mitigate them.

Maintain awareness of regulatory and industry trends, emerging threats, and technologies to better safeguard the company.

Requirements

GCE ‘A’ Level / Diploma / Degree from a recognized institution.

Professional insurance certifications (BCP, PGI, M5, M9, M9A, Health Insurance) will be an advantage.

Candidates with 1–2 years of customer service experience, preferably in insurance or banking, will be highly considered.

Comfortable working in a frontline environment.

Team player with good interpersonal, communication, and writing skills.

Customer-oriented, positive attitude, able to work under pressure with minimal supervision.

Proficient in Microsoft Office applications.