Financial Customer Care Call Centre (Up to $3800/month)

Cornerstone Global Partners; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Executive to enhance client interactions through effective communication and responsiveness. Candidates with a passion for customer service, strong interpersonal skills, and relevant qualifications are encouraged to apply. The position offers a competitive salary ranging from $3,500 to $3,800 monthly, along with 14 days of annual leave, medical allowance, and additional bonuses.

Benefits

Competitive salary

14 days of annual leave

Medical allowance

Completion bonus

Career growth opportunities

Qualifications

• Strong interpersonal and communication skills.
• Diploma/degree holders with relevant experience preferred.
• Willingness to work overtime when required.

Responsibilities

• Respond to claim enquiries and requests via email.
• Ensure prompt communication with policyholders regarding claim decisions.
• Manage ad-hoc assignments from the Unit Head.
• Consider business and regulatory compliance risks.
• Stay informed about industry trends in compliance.

Skills

Interpersonal skills

Communication skills

Customer service passion

Education

Diploma or degree in relevant field

Job description

Are you a people person with excellent communication skills? Join our team as a Customer Service Executive and be the voice that makes a difference!

What You’ll Do:

• Ensure claim enquiries and requests received through emails are responded to within the expected turnaround time.
• Where required, ensure calls to policyholders and distribution representatives relating to claim decisions are promptly rendered.
• Undertake other projects or ad‑hoc assignments/tasks delegated by the Unit Head.
• Take accountability for considering business and regulatory compliance risks and take appropriate steps to mitigate them.
• Maintain awareness of industry trends on regulatory compliance, emerging threats, and appropriate steps to mitigate risks.

What We’re Looking For:

• Passionate about customer service (email or call).
• Diploma/degree holders with relevant experience preferred.
• Strong interpersonal and communication skills.
• Willingness to work overtime when required.

What’s in It for You?

• Competitive salary: $3,500 to $3,800 per month (based on experience).
• 14 days of annual leave.
• Medical allowance.
• Completion bonus of one month’s salary.
• Opportunities for career growth and advancement within the company.

Send your resume to Edward at [e-mail].

Edward Liau Xianke

Cornerstone Global Partners