Financial Counsellor

National Healthcare Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent healthcare organization in Singapore is seeking a Financial Counsellor to assist patients with financial assistance schemes. The role involves counseling patients, assessing their financial eligibility, and advising on various healthcare subsidies and payment plans. Strong communication and analytical skills are essential for this position.

Responsibilities

• Counsel and explain financial assistance schemes to patients.
• Assess financial status and determine eligibility for wavier percentages.
• Advise patients on payment plans for outstanding bills.

Job description

Family Group: Ancillary

A Financial Counsellor is expected to perform all of the following areas of financial counseling functions:

Financial Counsellor’s Office

• Financial Counsellor’s Office

Responsibilities

• Financial Assistance scheme sign-up. FC need to:
• Counsel and explain to patients the principles and ruling of Financial Assistance scheme;
• Assess patients’ financial status and eligibility;
• Determine the appropriate wavier percentage to be granted to patient.
• Explain to patients the different healthcare subsidies and schemes such as Medisave CDMP/Flexi scheme.
• Perform proper manual application if system is down
• Give advice to patients with outstanding bills.
• Prepare the External Drug Claims for submission to Finance department.

Operations Support

• Assist operations when called upon either by the Operations Executives or Operations Manager.

Others

• Phone call to patients to follow up on patients’ outstanding bills.
• Advise patients on the installment plan to settle their outstanding bills
• Participate in clinic initiated projects involving financial assessment/assistance with patients