Field Service Engr I

Honeywell International, Inc.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global technology leader is seeking a Field Service Engineer in Singapore to manage service and project responsibilities. The successful candidate will manage technical teams and ensure high-quality service delivery, focusing on customer satisfaction and project milestones. Applicants should have a Bachelor's degree in Engineering and relevant experience in project management in BMS/FAS/Security systems, with strong communication and technical skills. This role offers opportunities to make a meaningful impact in a diverse and innovative environment.

Benefits

Career development opportunities

Inclusive work environment

Qualifications

• 2-3 years of project management experience in BMS/FAS/Security field preferred.
• Fresh graduates or diploma holders with relevant experience will be considered.
• Strong knowledge of ACMV/HVAC/FAS/Security system control logic required.

Responsibilities

• Oversee service and project responsibilities at customer sites.
• Manage workload and process improvements.
• Provide technical consulting and support to service business.

Skills

Project management

Technical consulting

Data Analytics

Client liaison

Fault Diagnosis

Team management

Education

Engineering Bachelor’s Degree

Building Safety Supervisor Certification

SCEM

Tools

BMS

FAS

HVAC

CCTV

Security Systems

Job description

THE FUTURE IS WHAT WE MAKE IT.

Field Service Engineer

West, Singapore

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

The role is designed to oversee both service and project responsibilities, ensuring the seamless delivery of Honeywell's offerings to customer sites while aligning with the Annual Operating Plan (AOP) for revenue and margin goals. The incumbent will play a key role in servicing customer locations by upholding contractual obligations and key performance indicators (KPIs), aimed at maximizing client satisfaction and minimizing downtime through exceptional support.

The position necessitates effective management of the technical team and sub-contractors to guarantee high-quality service delivery to Honeywell's clients. Responsibilities include workload management, process improvements, and ensuring thorough verification of works. The role requires liaising with clients, addressing escalations, and overseeing financial forecasting and job control, including variations administration and associated invoicing/project progress claims. Additionally, the individual will be instrumental in defining project responsibilities by identifying phases and elements and assigning the appropriate personnel while evaluating contractor bids. Project specifications will be determined by analyzing product designs, customer requirements, and performance standards, supplemented by thorough technical studies and cost estimations.

The successful candidate will establish and maintain project schedules by interpreting project plans and specifications, calculating time requirements, and sequencing elements accordingly. Ongoing project supervision will be essential, requiring monitoring of progress, coordination of activities, and resolution of issues that arise. Furthermore, the role involves managing project plans by reviewing design specifications, implementing necessary changes, and recommending corrective actions as needed. Lastly, it includes financial oversight in controlling project costs, approving expenditures, and administering contracts with contractors.

Key Responsibilities

• Support Field Service Leader on day-to-day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).
• Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.
• Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performances
• Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Services
• Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third-Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-ups
• Technical consulting, design and implementation support to the service business and customers.
• This includes pre-sales support to the account team and technical lead on projects.
• Service and maintenance of BMS, FAS, CCTV & Security systems and third-party equipment (as per trade expertise).
• Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.
• Designs, plans, and handles testing, commissioning, software programming and supervision on site for BMS on project plan, specifications, and contract documents.
• Design and configuration of HVAC, CCTV, Access Control, Security, and Third-Party Systems.
• Prepares submittals containing schematics, descriptions and technical literature as required.
• Maintains current design documents throughout project duration.
• To grow service business through project execution and management of project stakeholder. This includes pre-sales support to the account team and technical lead on projects.
• Perform testing & commissioning of BMS/FAS/Security Systems BMS FAS/Security technical submittals preparation, method of statement, compliance statement and OMM
• Experience in IO point schedules, assignments and materials selection with value engineering
• Contract Retention
• Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.
• Site audits.
• Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive delivery
• Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
• Ensuring delivery of value to Honeywell clients and customers.
• Attend and contribute to Account Planning sessions.
• Ensure Playbook activities are completed each month.
• HSE assessments are carried out and updated annually for all contracts and projects.
• HSE Safety Plans are available at sites as required.
• Attend and participate in all HSE team meetings.
• Report safety observations (SOS)
• Carry out hazard and risk assessments for all tasks as per company policy and procedures.
• Assist with the financial control according to agreed budgets and plans.
• Forecast financials monthly and analyse throughout the month.
• Utilize the output of Analytics technology to proactively identify and provide estimate materialcost and quantities for reactive works and pass on information required to price job to key and service accounts manager
• Estimates material s costs and quantities and ordering parts.
• Assist Field Service Leader with outstanding debt recovery and under-billed projects.
• Generation of small work quotations including execution of works.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.
• Investigate trends, identify issues and work to provide solutions for customer based on Analytics Service offerings.
• Ensure team documentation is current and participate in internal and external audits as required.
• Ensuring team compliance to KPIs

Key Experience & Capabilities

• Completion of an Engineering Bachelor’s Degree
• 2-3 years of work-related project management experience in BMS/FAS/Security field preferred, with project and logical knowledge in ACMV/HVAC/FAS/Security system control logic
• Fresh graduate or diploma/ITE with preferred related work experience and relevant knowledge of BMS, FAS, CCTV and Security systems will be considered
• Building Safety Supervisor Certification (preferred)
• SCEM (preferred)

Who We Are

The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: https://www.youtube.com/watch?v=CG-rmG0eKLk

Discover More

Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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