Field Service Engineer (Robotics) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A regional service company based in Singapore is seeking a Service Engineer – Robotics to provide technical support and maintenance for industrial robots. The role involves troubleshooting, repairs, and customer interaction in Singapore and Malaysia, with potential travel across Southeast Asia. Candidates should have a degree in engineering and at least 3 years of relevant experience. This position offers a salary range of $4,000 to $5,500.

Qualifications

• Minimum 3 years of experience in automation or technical service.
• Ability to read and interpret electrical and mechanical drawings.
• Willingness to travel within Southeast Asia as required.

Responsibilities

• Provide repair, troubleshooting, maintenance for industrial robots.
• Diagnose and repair robot systems and associated controllers.
• Record and report robot performance and service findings.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Robot programming

Customer service

CRM systems

Microsoft Office proficiency

Education

Diploma or Degree in Engineering or related field

Job description

Position Title: Service Engineer – Robotics
Location: Henderson Industrial Park
Reporting To: Service Manager – Asia Pacific
Working Hours: Monday to Thursday (in office), Friday (work from home), 8:30am – 5:15pm
Salary Range: $4,000 – $5,500 (maximum)

Job Purpose

The Service Engineer will be part of a regional service team responsible for providing technical support, maintenance, and repair services to customers in Singapore and Malaysia. The role also includes opportunities to support projects and customers across the Southeast Asia region.

Key Responsibilities

• Provide repair, troubleshooting, maintenance, and basic programming support for industrial robots, both in-house and at customer sites.
• Diagnose and repair 4- and 6-axis robot systems and associated controllers.
• Respond to customer service requests via phone, email, or onsite visits.
• Record and report robot performance and service findings in the internal system.
• Perform upgrades, repairs, and system restarts at customer sites as required.
• Complete detailed service reports and update service records in the CRM system.
• Coordinate service activities and schedules with the Field Service Team Leader/Manager.
• Liaise with regional technical teams for warranty returns and technical support.
• Manage and update spare parts inventory and related administrative documentation.
• Learn and apply the company’s robot programming language to provide basic support and instruction.

Requirements

• Diploma or Degree in Engineering or a related field.
• Minimum 3 years of experience in automation or technical service.
• Experience in electrical/electronic and mechanical troubleshooting, preventive maintenance, and repair.
• Ability to read and interpret electrical and mechanical drawings.
• Proficiency in Microsoft Office; experience with CRM systems is an advantage.
• Willingness to travel within Southeast Asia as required, including occasional customer site visits outside regular working hours.