Field Service Engineer – Robotics & Automation

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Service Engineer – Robotics to provide technical support and maintenance for industrial robots. Candidates should have a diploma or degree in engineering, at least 3 years of relevant experience, and expertise in troubleshooting electrical and mechanical systems. This role involves working in-house and at customer sites across Southeast Asia, offering a salary range of $4,000 – $5,500.

Qualifications

• Minimum 3 years of experience in automation or technical service.
• Ability to read and interpret electrical and mechanical drawings.
• Willingness to travel within Southeast Asia as required.

Responsibilities

• Provide repair, troubleshooting, maintenance, and basic programming support for industrial robots.
• Diagnose and repair 4- and 6-axis robot systems.
• Record and report robot performance and service findings.

Skills

Electrical and mechanical troubleshooting

Preventive maintenance

Robot programming

CRM systems knowledge

Proficiency in Microsoft Office

Education

Diploma or Degree in Engineering or related field

Job description

Overview

• Position Title: Service Engineer – Robotics

• Location: Henderson Industrial Park, Nearest MRT : Redhill

• Reporting To: Service Manager – Asia Pacific

• Working Hours: Monday to Thursday (in office), Friday (work from home), 8:30am – 5:15pm

• Salary Range: $4,000 – $5,500 (maximum)

Job Purpose

The Service Engineer will be part of a regional service team responsible for providing technical support, maintenance, and repair services to customers in Singapore and Malaysia. The role also includes opportunities to support projects and customers across the Southeast Asia region.

Key Responsibilities

• Provide repair, troubleshooting, maintenance, and basic programming support for industrial robots, both in-house and at customer sites.

• Diagnose and repair 4- and 6-axis robot systems and associated controllers.

• Respond to customer service requests via phone, email, or onsite visits.

• Record and report robot performance and service findings in the internal system.

• Perform upgrades, repairs, and system restarts at customer sites as required.

• Complete detailed service reports and update service records in the CRM system.

• Coordinate service activities and schedules with the Field Service Team Leader/Manager.

• Liaise with regional technical teams for warranty returns and technical support.

• Manage and update spare parts inventory and related administrative documentation.

• Learn and apply the company’s robot programming language to provide basic support and instruction.

Requirements

• Diploma or Degree in Engineering or a related field.

• Minimum 3 years of experience in automation or technical service.

• Experience in electrical/electronic and mechanical troubleshooting, preventive maintenance, and repair.

• Ability to read and interpret electrical and mechanical drawings.

• Proficiency in Microsoft Office; experience with CRM systems is an advantage.

• Willingness to travel within Southeast Asia as required, including occasional customer site visits outside regular working hours.

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474