Field Service Engineer – Life Science Instrumentation (Singapore)

BEATHCHAPMAN (PTE. LTD.); Singapore; Hybrid; SGD 60,000 - 85,000; Full time

Job summary

A leading global player in the life sciences sector is seeking a Field Service Engineer to provide exceptional technical support across advanced analytical systems. The ideal candidate will have a Bachelor's degree in Science or Engineering, 4 years of experience in field service, and a strong technical understanding of optical, electrical, and mechanical systems. This role requires extensive travel (up to 75% in Greater Asia) and offers the chance to be part of a dynamic, innovative organization.

Qualifications

• At least 4 years of experience in field service or technical support.
• Prior experience with life science instrumentation or analytical systems (mass spectrometry experience an advantage).

Responsibilities

• Install, maintain, and repair analytical instruments across customer sites.
• Troubleshoot complex hardware and software issues involving optical, electrical, and mechanical systems.
• Manage and resolve technical service cases efficiently while maintaining customer satisfaction.
• Contribute to service documentation and process improvements.
• Collaborate with internal teams to relay product and service feedback.
• Utilize CRM tools for case management and reporting.
• Be prepared for extensive travel — up to 75% across Greater Asia.

Skills

Strong technical understanding of optical, electrical, and mechanical subsystems

Root cause analysis and corrective action methodologies

Excellent communication skills

Customer-facing skills

Problem-solving skills

Education

Bachelor’s degree in Science or Engineering

Job description

Our client, a leading global player in the life sciences sector, is seeking a Field Service Engineer to deliver exceptional technical and customer support across their portfolio of advanced analytical and cytometry systems.

This is a dynamic, field-based position for someone who enjoys solving complex problems, working hands-on with sophisticated instrumentation, and supporting scientists and researchers in pushing the boundaries of discovery.

Key Responsibilities

• Install, maintain, and repair analytical instruments across customer sites.
• Troubleshoot complex hardware and software issues involving optical, electrical, and mechanical systems.
• Manage and resolve technical service cases efficiently while maintaining customer satisfaction.
• Contribute to service documentation and process improvements.
• Collaborate with internal teams to relay product and service feedback.
• Utilize CRM tools for case management and reporting.
• Be prepared for extensive travel — up to 75% across Greater Asia.

Ideal Profile

• Bachelor’s degree in Science or Engineering with at least 4 years of experience in field service or technical support.
• Strong technical understanding of optical, electrical, and mechanical subsystems.
• Skilled in root cause analysis and corrective action methodologies.
• Prior experience with life science instrumentation or analytical systems (mass spectrometry experience an advantage).
• Excellent communication, customer-facing, and problem-solving skills.

Location: Singapore (regional coverage)

This role offers an exciting opportunity to join a global organization at the forefront of life science innovation. If you’re driven by technology, service excellence, and scientific impact — we’d love to hear from you.

Reg. No. R1110770
BeathChapman Pte Ltd
Licence no. 16S8112