Field Service Engineer [Electronics Manufacturing] - 2323

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Field Service Engineer responsible for on-site installation, troubleshooting, and maintaining equipment. The ideal candidate has 3-5 years of experience and a diploma in Electronics or Mechanical. Strong customer service and technical skills are essential. This role involves working independently and providing technical support to clients, ensuring high levels of customer satisfaction and maintaining equipment functionality.

Qualifications

• Minimum 3 - 5 years' experience as a Field Service Engineer or similar role.
• Ability to work independently with minimal supervision.
• Strong integrity and professionalism.

Responsibilities

• Conduct on-site installation and maintenance.
• Analyze and repair product failures.
• Collaborate with the Customer Service Team for high customer satisfaction.
• Provide technical interface between customer and company.
• Advise customers on equipment operation and maintenance.
• Collaborate closely with the Customer Service Team.

Skills

Troubleshooting

Technical support

Customer service

Equipment maintenance

Effective communication

Education

Diploma in Electronics or Mechanical

Job description

Overview

Field Service Engineer
Working day: Monday – Friday; Working Hour: 8:30am - 5:30pm
Salary range: $3000 - $4500
Location: Woodlands Ave (Nearest mrt: Admiralty)

The Field Service Engineer will be responsible for providing technical support and assistance to customers in the field. This role involves troubleshooting, repairing, and maintaining equipment or machinery at customer sites.

Responsibilities

• Conduct on-site installation, commissioning, servicing, training, and maintenance.
• The role able to identifies, analyses, and repairs product failure, install new components and parts.
• Provides service and technical interface between customer and company.
• Assists engineering with FinalAcceptance Test (FAT), and installation prep work.
• Advise customer on operation, maintenance, and modifications.
• Provide expert advice to customers regarding equipment operation, maintenance, and possible system modifications.
• Demonstrate a high level of integrity, professionalism, and the ability to work independently with minimal supervision.
• The role communicates with management, and the end user to help and implement appropriate resolutions in a timely manner.
• Provide regular updates to the Service Manager to ensure timely handling of all open jobs.
• Collaborate closely with the Customer Service Team to ensure high levels of customer satisfaction.
• Respond to phone support request as assigned.
• Analyze problems and determine appropriate solutions either individually or collaboratively as part of a team.
• Promote and sell value-added services, including spare parts, system upgrades, and service contracts, during customer visits or when opportunities arise.
• Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
• Support engineering with ongoing product development and improvement projects.
• Take initiative to remain current with emerging technologies and equipment updates.
• Any other duties as assigned.

Requirement

• Diploma in Electronics or Mechanical preferred.
• Proven min 3 - 5 years’ experience as a Field Service Engineer or similar role

How to apply

To expedite the process interested candidates may contact me with your resume via:

Whatsapp: [phone](Alvin)

Alvin Chua Ming Jing | R23116192

The Supreme HR Advisory Pte Ltd | 14C7279