Field Service Engineer 1

Vacuum Technique Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering company in Singapore is seeking a Field Service Engineer to deliver frontline support for installation, commissioning, and maintenance of products. The role requires strong customer focus, teamwork, and an engineering background. Opportunities for training and career advancement are offered in a supportive work culture.

Benefits

On the job training

Opportunities for career advancement

Supportive work culture

Qualifications

• Minimum 1 year of relevant engineering or technical experience.
• Fresh graduates with engineering certificates will be considered.
• Strong customer focus and ability to meet expectations.

Responsibilities

• Conduct installation, commissioning, maintenance, and troubleshooting.
• Adhere to risk assessments and defined work processes.
• Provide accurate feedback on field service activities.

Skills

Customer focus

Team player

Positive interaction in multicultural environment

Education

Engineering certificates

Job description

Overview

Field Service Engineer 1

Functional area: Service
Country: Singapore
City: Singapore
Company name: Vacuum Technique Singapore Pte Ltd
Date of posting: Oct 16, 2025

You will be expected to deliver frontline support in key operational activities including installation, commissioning, maintenance and troubleshooting of Edwards products, with key areas of focus being on safety and quality whilst maintaining a high level of customer satisfaction. You will be expected to work in a fast paced and demanding environment, a resilient mindset is essential for this role which offers an opportunity to learn and develop your engineering skills by working on exciting and highly technical equipment. While delivering the frontline support, you are also required to collaborate with the sales organization on technical and product related information in order to support the business development.

Responsibilities

• Conduct key operational activities, for example, installation, commissioning, maintenance and troubleshooting of Edwards products.
• Adherence to defined work processes, risk assessment and SOP is required to be strictly complied with.
• Undertake software setup, operation, maintenance and (basic) analytics. Conduct basic fault-finding and troubleshooting support to resolve or escalate issues within agreed contractual timeframes and/or Service level agreements to meet customer expectations.
• Provide detailed and accurate feedback on field service activities and compile clear and concise reports for submission to your supervisor to enable informed decisions to be made to resolve product issues.
• Due to the nature of the role and Edwards is committed to providing on-site support 24 hours per day, 365 days per year, there will be a requirement to perform standby duty and/or work shift patterns to meet customer contractual commitments and/or as part of an emergency coverage plan.

Qualifications

• Minimum 1 year working experience in a related engineering industry or technical experience in an engineering, service or maintenance role, involving direct contact with external and internal customers.
• Fresh graduates with engineering certificates will be considered.
• Strong customer focus to ensure delivered solutions to meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes.
• Able to interact positively in a multi-cultural and multilingual environment.
• Team player, able to provide support within the team and when required by the Manager.

In return, we offer you

• On the job training
• Opportunities for career advancement
• A supportive and collaborative work culture

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.