Field Service Engineer

Dcss Technology Pte. Ltd.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a motivated Field Engineer to join their team. The role involves the installation and configuration of IT infrastructure, providing technical support, and leading projects. Candidates should have 3–5 years of experience in hardware support and a Bachelor's degree in IT or a related field. Strong hands-on experience with servers and networking is essential.

Qualifications

• 3–5+ years of experience in field engineering or hardware support.
• Proficiency in RAID, SAN/NAS concepts and networking protocols.
• Ability to work independently in customer environments.

Responsibilities

• Deploy, configure, and upgrade servers and networking devices.
• Provide Level 1 & 2 technical support for hardware.
• Lead migration and decommissioning projects for IT infrastructure.

Skills

Strong hands-on experience with servers

Proficiency in hardware diagnostics

Knowledge of operating systems

Excellent problem-solving skills

Strong communication skills

Education

Bachelor’s degree in information technology or related field

Tools

Dell servers

HPE servers

Cisco networking

Job description

DCSS Technology Pte Ltd is a trusted provider of IT solutions and services, committed to excellence in delivering innovative and reliable technology. We are seeking a motivated Field Engineer to join our team in Singapore.

Key Responsibilites

• Installation & Configuration: Deploy, configure, and upgrade servers, storage systems, and networking devices. Perform rack and stack, cabling, and hardware integration at customer sites;
• Maintenance & Support: Provide Level 1& 2 technical support for server, storage, and networking hardware issues. Perform diagnostics, troubleshooting, and repairs on hardware failures. Coordinate with vendors for RMA, spare parts, and warranty replacements;
• Professional Services: Lead migration, relocation, and decommissioning projects for IT infrastructure. Support firmware/BIOS updates and system health checks. Conduct performance optimization and capacity planning;
• Documentation & Reporting: Maintain detailed records of support cases, resolutions, and preventive actions. Create site visit reports, BOM (Bill of Materials), and service completion documents;
• Customer Engagement: Act as a technical advisor to customers on best practices and solutions. Ensure high levels of customer satisfaction during field engagements;
• Team Collaboration: Mentor junior engineers and provide on-the-job training. Collaborate with project managers, sales, and delivery teams to align on project scope;
• Provide technical support in troubleshooting and problem solutions on the hardware level
• Provide consultation about IT hardware in server and storage;
• Responsible for being the escalation focal point for monitoring, investigating and handling incidents/cases;
• Escalate unresolvable cases to the L2 team in a professional way;
• Responsible for preparing all technical documentation, service provisioning guide, conducting knowledge transfer to enable provisioning and delivery teams on new contract launched;
• Able to manage multiple issues at the same time;
• Maintain good relationships with customers.

Required Skills & Experience

• Strong hands-on experience with: Servers (Dell, HPE, Lenovo, Cisco UCS, Sun oracle etc), Storage (Dell EMC, NetApp, HPE 3PAR/Nimble, Pure Storage), Networking (Cisco, Juniper, Aruba, Fortinet);
• Proficiency in hardware diagnostics, RAID, SAN/NAS concepts, and networking protocols (TCP/IP, VLANs, routing, switching);
• Knowledge of operating systems (Windows Server, Linux, VMware ESXi/Hyper-V);
• Experience in firmware, BIOS, and microcode upgrades;
• Excellent problem-solving, troubleshooting, and analytical skills;
• Ability to work independently in customer environments;
• Strong communication and reporting skills.

Qualifications

• Bachelor’s degree in information technology, Computer Engineering, or related field (or equivalent work experience);
• 3–5+ years of experience in field engineering or hardware support. More work experience will be taken into account for the position of Senior Field Engineer;
• Relevant certifications but not preferred: Server/Storage (Dell EMC Proven, HPE ASE, Lenovo DCP, NetApp NCDA), Networking (Cisco CCNA/CCNP, Juniper JNCIA), Virtualization (VMware VCP, Microsoft MCSE).

Key Attributes

·Customer-first mindset with strong ownership of tasks;

·Flexible and able to work in fast-paced, on-site environments;

·Willing to travel to customer sites and work off-hours when required.

Join us and be a part of our exciting growth journey—your talent can make all the difference. We look forward to welcoming you to the team!