Field Service Engineer

QUESSCORP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology solutions company in Singapore seeks a service technician for 3D printers and scientific instruments. Responsibilities include installation, troubleshooting, and providing technical assistance. The ideal candidate has a degree in engineering and at least 2 years of hands-on experience. Strong customer service and analytical skills are essential for this role.

Qualifications

• Minimum 2 years of hands‑on experience in servicing 3D printers or laboratory instruments.
• Strong analytical and troubleshooting skills with a proactive approach to problem‑solving.
• Independent, driven, and results‑oriented, with the ability to manage multiple priorities.

Responsibilities

• Install, calibrate, and commission 3D printers and scientific instruments.
• Perform troubleshooting, repair, and preventive maintenance.
• Provide on‑site and remote technical assistance, including user training.
• Prepare accurate service documentation and share technical insights.

Skills

Troubleshooting

Customer service

Analytical skills

Sales opportunities identification

Education

Diploma or Degree in Mechanical, Electrical, Electronics, Mechatronics, or Biomedical Engineering

Job description

About the Job

• Install, calibrate, and commission 3D printers and scientific instruments to deliver optimal performance.
• Perform troubleshooting, repair, and preventive maintenance to minimize downtime and maintain equipment reliability.
• Provide on‑site and remote technical assistance, including product demonstrations and user training.
• Prepare accurate service documentation and share technical insights that add value to both customers and internal teams.
• Promote value‑added offerings such as maintenance contracts, consumables, software upgrades, and training programs.
• Identify and develop sales opportunities during service interactions to contribute to revenue growth.
• Build and maintain strong customer relationships through trust, responsiveness, and technical excellence.
• Partner with the sales and commercial teams to expand service coverage and achieve business objectives.
• Monitor and achieve service performance targets and KPIs.
• Share feedback on market trends, customer requirements, and competitor activities to inform strategic planning.
• Participate in continuous improvement and regional initiatives to enhance service efficiency and customer satisfaction.

Requirements

• Diploma or Degree in Mechanical, Electrical, Electronics, Mechatronics, or Biomedical Engineering.
• Minimum 2 years of hands‑on experience in servicing 3D printers or laboratory instruments.
• Strong analytical and troubleshooting skills with a proactive approach to problem‑solving.
• Commercially minded, with the ability to identify and pursue service sales opportunities.
• Excellent communication skills and a passion for delivering exceptional customer service.
• Independent, driven, and results‑oriented, with the ability to manage multiple priorities.
• Willingness to travel across the region when required.

Please submit your application via the ‘Apply’ button. Only shortlisted candidates will be contacted.