Field Service Engineer

REHLKO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technical support company in Singapore is seeking a qualified candidate for a technical support role. The role involves investigating customer complaints, providing after-sales support, and training on diesel generator sets. Candidates should hold a diploma or degree in Mechanical or Electrical Engineering and have at least 5 years of relevant experience. The position requires travel across the Asia Pacific region and offers comprehensive benefits including annual leave and medical coverage.

Benefits

Annual leave up to 21 days

Medical, dental, and optical benefits

Additional allowances

Qualifications

• 5 years of relevant experience in a technical support role.
• Willingness to travel in the Asia Pacific and South East Asia region.
• Mechanical experience with engines (MHI, MTU, John Deere, Volvo) is advantageous.

Responsibilities

• Investigate and resolve customer complaints and product failures.
• Provide installation, commissioning, and training for customers.
• Maintain documentation for technical and training support.

Skills

Customer service orientation

Problem-solving skills

Technical support

Education

Diploma/degree in Mechanical/Electrical Engineering

Job description

Basic Functions

• Investigate and handle all customers’ complaints and product failures.
• Provide after-sales technical support and site service responsibilities to distributors/end customers.
• Review and assist in processing warranty claims from distributors.
• Standby support and 24/7 emergency call for customer support.

Specific Responsibilities

• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Provide after-sales technical support, troubleshooting and site service to customers in a timely manner to ensure that the product is operational.
• Handle a wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training.
• Ensure all technical and training documents are up-to-date and organized.
• Provide specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.
• Maintain close working relationship with our key customers to ensure the follow-through until the issue is resolved.
• Provide technical assistance on factory test of special projects.
• Investigate root causes of failures and recommend solutions.
• Deal with customers on warranty issues from a technical aspect.
• Perform any other service and training duties as assigned.

Qualifications / Requirements

• Diploma/degree in Mechanical/Electrical Engineering with at least 5 years of relevant experience.
• This position requires a fair amount of traveling in the Asia Pacific and South East Asia Region.
• A team player with strong problem-solving skills and task-oriented.
• Possess strong customer service orientation, enthusiasm for power generation products.
• Prior mechanical experience with engines (MHI, MTU, John Deere, Volvo) will be advantageous.

Working Hours / Location

• 5-day work week
• 8:30 am to 5:15 pm
• Located in Jurong East

Other Benefits

• Annual leave - 15 days up to 21 days
• Medical, dental, optical and annual health screening benefits
• Other allowances applicable

Salary is commensurate with educational qualifications and working experience of the candidates.

Interested applicants, please attach your resume with your current salary, expected salary, reasons for leaving and notice period upon application.

Please note that only shortlisted candidates will be notified.