Field Service Engineer

Leica Microsystems; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading biotechnology company in Singapore is seeking a Field Service Engineer to enhance service operations across Southeast Asia. The successful candidate will be responsible for installing, maintaining, and troubleshooting Leica microscopes, ensuring customer satisfaction and achieving key service metrics. Candidates should have a technical degree and substantial field service experience, along with a willingness to travel. Join a dynamic team dedicated to making a real difference in life sciences.

Benefits

Comprehensive benefit programs

Paid time off

Qualifications

• Multiple years of field service experience.
• Willingness and ability to travel within the SEA region.

Responsibilities

• Install, maintain, troubleshoot, and service Leica microscopes.
• Achieve key service metrics while ensuring compliance with EHS standards.
• Partner with cross-functional teams to drive customer success.

Skills

Technical aptitude

Troubleshooting skills

Analytical skills

Customer service

Education

Technical degree or equivalent

Job description

Overview

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

Role and Responsibilities

The Field Service Engineer (FSE) is responsible for driving Leica’s field service operations forward through the Danaher Business System, focusing on continuous improvement of operational metrics, optimization of resources, and team support. This role ensures customer satisfaction through training, break-fix service, preventive maintenance, installation, contract delivery, and by identifying service sales opportunities across Leica’s portfolio of microscopy solutions.

This position reports to the Service Manager, SEA and is part of the Service Organization, covering Southeast Asia with regional travel.

In This Role, You Will Have The Opportunity To

• Install, maintain, troubleshoot, and service Leica microscopes and software for both direct customers and indirect business through channel partners, ensuring uptime through preventive maintenance and effective issue resolution.
• Achieve key service metrics (Revenue/Order Growth, TTR, First-Time Fix, Utilization/Productivity, CES) while ensuring compliance with EHS standards.
• Partner with cross-functional teams and identify service sales leads to drive customer success and business growth.

Essential Requirements

• Technical degree or equivalent with multiple years of field service experience.
• Strong technical aptitude with proven troubleshooting and analytical skills.
• Willingness and ability to travel within the SEA region.

Preferred Experience

It would be a plus if you also possess previous experience in:

• Biomedical engineering training or prior field service experience in life sciences.
• Knowledge or training on Leica microscopy products.
• Experience in handling lasers in confocal microscopy.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel regionally (~30%) to customer and channel partner sites

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.