Field Operations Engineer – AFC & E-Payment Systems

MSI GLOBAL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 108,000; Full time

Job summary

MSI GLOBAL PRIVATE LIMITED is seeking a capable operations/tech support professional to lead AFC device software evolution and public transport e-payment deployments. You will gather requirements, design and develop AFC devices, probe reported issues, and improve system reliability in a production environment.

The role involves incident management, SOP development, and hands-on troubleshooting, with a focus on security and quality.

Qualifications

• ITE/Diploma/Degree in Electrical/Electronic Engineering/CS or related field required.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills; able to work with diverse stakeholders.
• Willingness to work in a fast-paced, security-focused environment.

Responsibilities

• Provide first point of contact for customers via helpdesk (phone, email, or ticket).
• Manage Incident and Change Request processes including escalation and monthly reporting.
• Support 24/7 Hotline duty once a month.
• Work in SOC/NOC environments as required.
• Identify operational problems by monitoring system performance and troubleshooting.

Skills

Analytical thinking

Problem solving

Communication skills

Team player

Education

ITE/Diploma/Degree in Electrical/Electronic Engineering/CS

Tools

Excel

PowerPoint

Word

Python

C

C++

Java

SQL

Job description

MSI GLOBAL PRIVATE LIMITED is seeking a capable operations/tech support professional to lead AFC device software evolution and public transport e-payment deployments. You will gather requirements, design and develop AFC devices, probe reported issues, and improve system reliability in a production environment.

The role involves incident management, SOP development, and hands-on troubleshooting, with a focus on security and quality.