Field IT Operations & Onsite Support Specialist

DORMAKABA PRODUCTION GMBH & CO. KG.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a Support Specialist in Singapore. This hybrid role combines remote technical support and onsite IT service delivery. The specialist will manage hardware asset lifecycle, provide troubleshooting, and ensure end-user satisfaction by delivering effective IT solutions. Candidates should have 3–5 years of relevant experience and a degree in Information Technology or related fields.

Qualifications

• 3–5 years experience in IT support roles.
• Proficient in Windows and macOS operating systems.
• Certifications such as CompTIA A+, Network+ preferred.

Responsibilities

• Provide remote and onsite support for IT hardware and software.
• Manage full lifecycle of IT hardware assets.
• Coordinate vendor support for IT services.

Skills

Remote desktop support

Technical troubleshooting

Hardware lifecycle management

End-user support

Asset management

Excellent communication

Organizational skills

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

SCCM

Intune

JAMF

Job description

A global technology company is seeking a Support Specialist in Singapore. This hybrid role combines remote technical support and onsite IT service delivery. The specialist will manage hardware asset lifecycle, provide troubleshooting, and ensure end-user satisfaction by delivering effective IT solutions. Candidates should have 3–5 years of relevant experience and a degree in Information Technology or related fields.