Field Engineer

M1; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A telecommunications company in Singapore is looking for a Network Support Engineer to manage and resolve network-related issues. The ideal candidate will have a Bachelor's degree in Electronics, experience with networking devices, and excellent problem-solving skills. The role involves troubleshooting network problems and maintaining a good relationship with customers.

Qualifications

• Proven work experience as a Network Support Engineer or similar role.
• Technical knowledge in Internet and computer networking.
• Ability to diagnose and troubleshoot basic technical issues.

Responsibilities

• Taking ownership of service issues and seeing them through to resolution.
• Diagnosing and troubleshooting service-related problems.
• Monitor and maintain network infrastructure.

Skills

Troubleshooting network issues

Knowledge of LAN and WAN

Problem-solving

Customer service skills

Experience with networking devices

Education

Bachelor’s Degree in Electronics and Communications Engineering

Tools

Cisco

Fortinet

Aruba

Huawei

Job description

Job Responsibilities

• Taking ownership of service issue(s) reported and seeing it through to resolution
• Diagnosing, identifying, troubleshooting, and working with vendors to resolve service-related problems
• Following standard procedures for proper coordination of unresolved issues to the appropriate internal teams
• Monitor and maintain network infrastructure
• Work with Level 1 support teams and back-end engineering teams in resolving issues
• Provide Level 2 and Level 3 support to network related issues covering LAN, WAN, VPN, WLAN, Cloud, and SDWAN
• Diagnose and troubleshoot technical issues, including setup and configuration of networking equipment such as routers, switches, firewalls, access points/wireless controllers, and vEdges or orchestrate from cloud platform such as vManage and FortiManager
• Investigate, research, and identify solutions to network and hardware issues, including escalation to vendor or device manufacturer e.g Cisco TAC, Fortinet TAC, etc.
• Interface with customer to understand issue and provide solution or workaround
• Ensure customers issues are resolved in timely manner
• Ensure all technical interactions and information about cases/issues are properly logged in CRM
• Maintain good relationship with customers by keeping high NPS

Job Requirements

• At least a Bachelor’s Degree in, Electronics and Communications Engineering, Computer Science/Engineering, Information Technology, or equivalent
• Proven work experience as a Network Support Engineer, Technical Support Engineer, IT Support Engineer, or similar role
• Technical knowledge in Internet and computer networking, routers, switches, LAN and WAN, Virtual Private Network, Software Defined Networking in a Wide Area network, Firewall Security, Enterprise Servers, Storage, Backup and Recovery Solution, mission Critical High Availability Concepts
• Hands-on experience in configuration and troubleshooting of Cisco, Fortinet, Aruba, Huawei and other networking devices or systems
• Ability to diagnose and troubleshoot basic technical issues with exceptional problem-solving and communication skills
• Certification in Cisco or similar technologies is a plus
• Excellent interpersonal, presentation and conversational skills, with proactive outlook for learning
• Able to work independently with minimal supervision.