Field Application Engineer/ Senior

EDOM TECHNOLOGY CO., LTD Singapore Branch; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A tech support company in Singapore is seeking a candidate for technical customer support. You will provide information on product specifications and assist customers with their technical needs. The ideal candidate must hold a degree or diploma in a relevant field and have experience in technical support. Proficiency in Mandarin is required to liaise with colleagues in Taiwan. Several benefits are offered, including a 14th-month AWS.

Benefits

14th-month AWS & Performance Bonus

5-days work week

Job Stability

Career Growth

Comprehensive Group Insurance

Qualifications

• At least 1 year's experience in technical customer support or technical training.
• Must converse in Chinese (Mandarin) to communicate with HQ in Taiwan.
• Intermediate knowledge of operating systems and programming languages.

Responsibilities

• Provide customers with updated product specifications and applications.
• Understand customer requirements and tailor training delivery.
• Assess market conditions and customer industry needs.
• Support team decisions and achieve common goals.

Skills

Customer focus

Problem solving

Effective communication

Education

Degree or Diploma in Engineering, Electronics, Physics, Chemistry

Tools

Windows 7/10/11

Linux (Ubuntu)

C#

SQL

Python

Job description

Benefits

• 14th-month AWS & Performance Bonus
• 5-days work week
• Job Stability, Career Growth, Comprehensive Group Insurance

Job Description

• Provide the latest information on product specifications and applications in the market as a reference for customers when designing products
• Discuss and understand customers detailed technical requirements, assess specific questions, and adapt the necessary training delivery approach
• Understand the customer industry, industry competition and market conditions by interacting with customers
• Actively understand customer needs and respond quickly
• Performs duties well, supports team decision, and achieves common goals
• Attend lessons and test conducted by suppliers

Job Requirements

• Graduated with a Degree or Diploma in Engineering, Electronics, Physics, Chemistry or related is mandatory.
• At least 1 year's experience in technical customer support or technical training.
• Driven by helping others, customer focused and a problem solver.
• Candidate must be able to converse in Chinese (Mandarin), in order to communicate with our HQ Taiwan Chinese-speaking colleagues
• Intermediate knowledge of popular OS like Windows 7/10/11, Linux (Ubuntu)
• Knowledge of C#, SQL or Python is a plus

If you keen to explore further, please send your latest CV with your reason for leaving, expected salary by clicking the "Apply Now" to our HR dept. We regret only shortlisted candidates will be notified.