Field Application Engineer

SKYTECH TESTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A technology support company in Singapore is seeking a Technical Support Specialist to provide pre-sales and post-sales support to customers. The ideal candidate should have an ITE in Mechanical, Electrical, or Mechatronics, be a fresh graduate, and possess knowledge in Autocad and Microsoft Office. Strong interpersonal and communication skills are essential for this role, which may require occasional overseas travel.

Qualifications

• Min ITE in Mechanical / Electrical / Mechatronics or related field.
• Fresh Graduate is welcome.
• Knowledge in Autocad drawing, Microsoft Office needed.

Responsibilities

• Provide pre-sales and post-sales technical support to customers.
• Understand product specifications and features.
• Engage with customers to understand technical requirements.
• Offer solutions based on the company's products.
• Investigate technical challenges faced by customers.
• Collaborate with the engineering team.
• Work with internal teams to address customer needs.
• Overseas travelling may be required.

Skills

Autocad drawing

Microsoft Office (Word, Excel, PowerPoint)

Interpersonal skills

Communication skills

Positive working behaviour

Education

ITE in Mechanical / Electrical / Mechatronics

Job description

Responsibilities

• Provide pre-sales and post-sales technical support to customers.
• Understanding product specifications, features, and applications.
• Engage with customers to understand their technical requirements and challenges.
• Offer solutions and recommendations based on the company's products or services.
• Investigate and resolve technical issues or challenges faced by customers.
• Collaborate with the engineering team to find solutions.
• Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
• Overseas travelling may be required from time to time.

Requirements

• Min ITE in Mechanical / Electrical / Mechatronics or related field
• Fresh Graduate is welcome
• Knowledge in Autocad drawing, Microsoft Office (Words, Excel & Powerpoint)
• Possess good interpersonal skills and great communication skills
• Good and positive working behaviour
• Comfortable in working in production environment.