Field Application Engineer

JC Consulting; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

JC Consulting is seeking a Field Application Engineer (Drone Systems & Operations) in Singapore to bridge customers, sales, and R&D. The role combines field deployment, problem solving, and product management tasks in a hands-on environment.

You will support on-site deployments, gather feedback, and translate findings into actionable system requirements for AeroPaintX and AeroCloud platforms across local and international markets.

Qualifications

• Experience with software-hardware system integration and field deployment is a plus.
• Strong ability to translate field needs into product requirements and PRDs.
• Proven ability to work with cross-functional teams (sales, R&D, partners) in a fast-growing startup.

Responsibilities

• Field deployment, testing, commissioning, and operation of drone systems.
• Gather client requirements and translate into SRS and PRDs.
• Coordinate software-hardware interfaces and data structures.
• Support field validation, demos, and training.
• Prepare technical proposals, system diagrams, and presentations.
• Contribute to tender responses and product roadmap discussions.

Skills

Software architecture

Programming languages

APIs & data

Embedded systems

Agile / PMP

PRD writing

Field deployment

Education

Bachelor's degree (CS / EE / Automation / IS / design)

Job description

Our client is a fast-growing drone technology startup developing AI-enabled autonomous painting drone systems for industrial applications. Following a recent funding round, the company is expanding its engineering capability in Singapore and advancing the deployment of its AeroPaintX and AeroCloud platforms across Singapore and overseas markets.

Position Overview

Our client is looking for a Field Application Engineer (Drone Systems & Operations) to serve as the key technical link between local project partners, customers, the sales team, and the software and hardware R&D teams.

This is a hands-on, field-oriented role combining field application engineering, drone operations support, system analysis, solution engineering, and selected product management responsibilities. The successful candidate will support on-site deployment and testing, work closely with field engineers from local partners, gather operational data and user feedback, translate field findings into structured product requirements, and help drive projects through successful delivery.

The role requires strong on-site awareness, practical problem-solving ability, and the capacity to understand both engineering constraints and the operational needs of industrial customers.

Key Responsibilities

1. Field Application, Deployment & Drone Operations

• Support on-site deployment, testing, commissioning, and operation of autonomous drone painting systems.
• Work closely with local project partners and their field engineers to facilitate day-to-day engineering implementation and project execution.
• Observe system performance in real operating environments, identify practical field issues, and support first-line troubleshooting.
• Collect operational data, failure information, user feedback, and site-specific observations in a structured manner.
• Coordinate field validation of new features, software releases, hardware changes, and product improvements.
• Provide on-site technical support, product demonstrations, and user training when required.

2. Client Requirements Gathering & System Analysis

• Communicate directly with clients and project partners to understand and clarify business, operational, and technical requirements.
• Translate client needs and field observations into System Requirements Specifications (SRS) and clearly defined engineering actions.
• Analyze software-hardware interface requirements and assess system architecture feasibility.
• Produce system flowcharts, data flow diagrams, functional structure diagrams, and other technical documentation as required.
• Support the sales team with technical explanations, solution design, and client-facing presentations.
• Prepare technical proposals, system architecture diagrams, presentation decks, and product demonstration materials.
• Participate in client demonstrations and respond to technical and operational questions.
• Contribute to technical sections of tender and RFP documents where required.

4. Software-Hardware Coordination

• Coordinate between the ground station software team, drone hardware team, and local field stakeholders.
• Help define communication interfaces, data structures, and system interaction logic.
• Track system integration testing and support field verification of integrated solutions.
• Help diagnose and troubleshoot system-level issues, ensuring that field problems are accurately communicated to R&D.

5. Project Management & Delivery Support

• Participate in project planning, milestone definition, progress tracking, and delivery coordination.
• Track requirement changes, issue resolution, version iterations, and deployment readiness.
• Help define delivery standards and acceptance criteria based on client and field requirements.
• Coordinate across clients, local partners, and internal teams to keep implementation work on schedule.

6. Product Feedback & Product Management

• Consolidate feedback from clients, field operations, frontline sales, and R&D into structured Product Requirements Documents (PRDs).
• Prioritize requirements based on business value, operational impact, technical feasibility, and implementation cost.
• Support quarterly and annual roadmap planning for AeroPaintX and AeroCloud, track release cadence, and report progress to the founder and R&D team.
• Track real-world usage data, including operational efficiency, system reliability, failure rates, and customer satisfaction, to inform product iteration.
• Conduct competitor and market analysis covering industrial painting, cleaning, inspection, and related drone solutions.
• Serve as a reliable source of product requirement information across customers, sales, field teams, and R&D.
• Recommend UI/UX and workflow improvements for the ground station software and AeroCloud SaaS platform from the end-user's perspective.

Requirements

Basic Qualifications

• Bachelor's degree or above in Computer Science, Electronic Engineering, Automation, Information Systems, Industrial Design, or a related field.
• 3+ years of experience in field application engineering, solution engineering, drone operations, system analysis, technical support, project delivery, or product management.
• Hands-on experience supporting customer sites, field deployment, commissioning, testing, or technical implementation.
• Experience with software-hardware system integration is preferred.
• Experience with B2B industrial hardware or technology products is a strong advantage.

Technical Skills

• Understanding of software system architecture and basic software development logic.
• Basic programming proficiency in at least one language, such as C++, Python, or Java.
• Familiarity with APIs, communication protocols, logs, and basic data structure concepts.
• Ability to collect, organize, and interpret field and operational data for technical feedback and product improvement.
• Knowledge of embedded systems, robotics, UAVs, or drone systems is a plus.
• Familiarity with project management methodologies such as Agile or PMP is preferred.
• Familiarity with PRD writing, user story mapping, and prioritization frameworks such as RICE or MoSCoW is preferred.

Communication & Business Skills

• Professional proficiency in English and Mandarin is required, as the role involves regular technical communication with English- and Mandarin-speaking clients, partners, and cross-border R&D teams
• Able to independently produce clear technical presentations, SRS documents, PRDs, roadmaps, issue reports, and product documentation.
• Comfortable communicating with field engineers, customers, sales teams, and software and hardware engineers.
• Strong practical judgment, ownership, and problem-solving ability in on-site environments.
• Able to translate client and field needs into product features with clear operational and commercial value.
• Customer-oriented and comfortable supporting solution presentations and presales engagements when required.

Nice to Have

• Experience with industrial drone or UAV projects, drone operations, or field deployment.
• Familiarity with MAVLink, drone ground control stations, or flight operation workflows.
• Experience with system integration, robotics, IoT, industrial automation, or machine vision projects.
• Experience supporting local projects in Singapore.
• Experience with government or enterprise tenders.
• Experience taking a B2B SaaS or hardware product from 0 to 1.
• Experience working across China and Southeast Asia or other cross-border engineering teams.
• Previous experience in a customer-facing field application, technical consulting, solutions, or presales role for industrial technology products.

Why Join

• Join a recently funded technology startup at an early stage of commercial and engineering growth.
• Work directly on real-world industrial drone deployment and product development.
• Gain broad ownership across field applications, drone operations, systems integration, and product improvement.
• Work closely with founders, R&D teams, local engineering partners, and industrial customers across markets.