FCL Operations Manager

ECU-WORLDWIDE (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

A logistics company in Singapore is hiring for a role overseeing FCL operations. The candidate will coordinate daily operations, lead a Customer Service team, and ensure compliance with regulatory standards. Responsibilities include preparing shipping documents, monitoring operational KPIs, and enhancing service quality. Ideal candidates will have a relevant degree, experience in NVOCC or freight forwarding, and excellent communication skills. This position offers an opportunity to drive operational efficiency and strengthen client relationships.

Qualifications

• Degree in a relevant field is required.
• Experience in NVOCC or freight forwarding preferred.
• Knowledge of IMO regulations is necessary.
• Strong communication and interpersonal skills are critical.
• Ability to use computer applications effectively.

Responsibilities

• Oversee daily operations for FCL services.
• Anticipate operational challenges and address them proactively.
• Lead Customer Service team in support delivery.
• Prepare shipping documents in compliance with regulations.
• Monitor KPIs and report to management.
• Manage multi-country RFQs for accurate quotations.
• Enhance operational workflows and service quality.

Skills

Experience in NVOCC or Freight Forwarding

Excellent written and communication skills

Self-motivated attitude

Intermediate computer skills

Education

Relevant degree

Job description

Job Summary

Responsible for overseeing and optimizing FCL operations. This role ensures seamless day-to-day processes, proactive problem-solving, and compliance with regulatory standards, while driving operational efficiency and customer satisfactions.

Key Responsibilities

• Manage and coordinate daily operations to ensure smooth execution and service excellence.
• Anticipate potential operational challenges and implement preventive measures to minimize disruptions.
• Lead the Customer Service team to deliver high quality support and maintain strong client relationships.
• Ensure accurate and timely preparation of shipping documents and adherence to the IMO regulations.
• Monitor operational KPIs, including volumes and profitability and report performance metrics to senior management.
• Control Intra-APAC multi-country RFQs for FCL products, ensuring timely and accurate quotations.
• Provide insights and analysis to support pricing strategies.
• Develop carrier relationships, oversee procurement processes and align.
• Identify and implement initiatives to enhance operational workflows and service quality.
• Stay updated on industry trends and regulatory changes, ensuring full compliance across all operations.

Requirements

1. Minimum educational qualifications required degree
2. Prefer with good experience in relevant industry (NVOCC, Freight Forwarding)
3. Familiarity with IMO rules and regulations
4. Great attitude and self motivated individual
5. Excellent written and communication skills
6. Intermediate computer skills