[Farrer Park] Client & Corporate Services Executive (6 – 12 months Renewable Contract)

PRIMESTAFF MANAGEMENT SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare services provider in Singapore is seeking a dedicated professional for a client-facing role. You will be responsible for managing appointments, handling client communications, and ensuring operational compliance within the clinic. The ideal candidate will possess a diploma in a relevant field and have 1–2 years of experience in a similar role. This position demands exceptional organizational skills and the ability to manage sensitive information with discretion. Competitive work schedule is offered.

Qualifications

• 1–2 years in a client-facing role, preferably in healthcare or clinic operations.
• Experience handling sensitive and confidential information is highly valued.

Responsibilities

• Greet, screen, and register clients into the clinical management system.
• Manage the full appointment lifecycle.
• Handle client enquiries with professionalism and responsiveness.
• Verify billing information and process payments.
• Maintain confidential records and perform data entry.

Skills

Client management

Professional communication

Data entry

Organizational skills

Confidentiality

Education

Diploma in Business Administration

Diploma in Healthcare Administration

Diploma in Psychology

Job description

Client-Facing Services & Operations

• Greet, screen, and register clients into the clinical management system.
• Manage the full appointment lifecycle, including scheduling, confirming, and rescheduling sessions across multiple counsellors.
• Handle phone calls, emails, and all client enquiries with professionalism, empathy, and responsiveness.
• Address client concerns and feedback promptly to ensure a supportive experience.
• Verify billing information, process payments, and complete daily financial reconciliation and reporting.

Administrative Support

• Handle all confidential records, case notes, and corporate documents with strict discretion.
• Perform data entry, maintain organised digital filing systems, and oversee office supply inventory.
• Provide administrative assistance to the Clinic Manager and Head of Corporate Services, including report preparation, correspondence, and general operational support.

Operational Maintenance & Compliance

• Ensure the reception, waiting area, and consultation rooms remain clean, tidy, and professionally presented at all times.
• Monitor office equipment functionality and coordinate servicing when required.
• Track client session attendance, follow-up actions, and confirm timely communication and documentation.

Work Schedule & Shift Arrangements

• Monday and Friday: 9am to 6pm
• Tuesday to Thursday: 12pm to 9pm
• Saturday: 9am to 1pm.
• Shift patterns will be arranged according to centre needs.

Requirements

• Diploma in Business Administration, Healthcare Administration, Psychology, or a related discipline.
• 1–2 years in a client-facing role, preferably within healthcare, clinic operations, or the nonprofit sector.
• Experience handling sensitive and confidential information is highly valued.