Factoring Relationship Manager

GB Helios; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A financial services company located in Singapore is seeking a skilled Relationship Manager to manage and grow a portfolio of factoring clients. The successful candidate will ensure compliance with credit policies, monitor client performance, and maintain strong professional relationships. Ideal candidates will possess excellent communication skills, organizational abilities, and a basic understanding of financial analysis. Experience in factoring or trade finance is a plus.

Qualifications

• Excellent client relationship and communication skills are essential.
• Strong organizational skills to manage multiple clients and tasks.
• A customer-oriented approach to ensure client satisfaction.
• Ability to work effectively in a team and across functions.
• Basic financial analysis and risk assessment skills are required.
• 1-2 years’ experience in factoring, trade finance, or commercial lending is a plus.

Responsibilities

• Manage and grow a portfolio of factoring clients.
• Monitor client performance and identify credit deterioration signs.
• Ensure adherence to credit policies and regulatory standards.
• Collaborate with cross-functional teams for seamless operations.
• Develop tailored solutions to meet client needs.

Skills

Client relationship management

Communication skills

Organizational skills

Customer orientation

Financial analysis

Risk assessment

Cross-functional teamwork

Job description

About the role

The Relationship Manager is responsible for managing and growing a portfolio of factoring clients by ensuring optimal client performance, maintaining strong client relationships, monitoring credit quality, and maximizing portfolio profitability. The role combines risk management, client service, and commercial insight while supporting business expansion

What you’ll be doing

Portfolio Management

• Oversee a portfolio of factoring clients, ensuring all facilities operate within approved terms, limits, and risk parameters.
• Monitor client performance through regular financial reviews, payment behaviour, and concentration analysis.
• Identify early warning signs of credit deterioration and take proactive steps to mitigate risk.

Relationship & Account Management

• Serve as the main point of contact for assigned clients, maintaining strong and professional relationships.
• Address client inquiries and provide solutions on facility utilization, collections, and disbursements.
• Ensure smooth handover from origination.
• Support client retention and satisfaction by offering insights to optimize their working capital efficiency.

Risk & Compliance Oversight

• Ensure adherence to credit policies, factoring guidelines, KYC/AML requirements, and regulatory standards.
• Review transaction patterns to detect potential fraud, money laundering, or invoice manipulation.
• Coordinate with credit risk and compliance teams on portfolio reporting, exceptions, and remedial actions.

Cross‑Functional Collaboration

• Work with collections, operations, and credit teams to ensure seamless factoring operations.
• Develop tailored solutions that meet client needs.
• Contribute to process improvement initiatives and risk‑control frameworks.

What we’re looking for

• Excellent client relationship and communication skills
• Organizational skills – effectively managing multiple clients, tasks within timeline
• Customer‑orientated: a genuine desire to serve the clients and ensure their satisfaction
• Team player with ability to work cross‑functionally
• Basic financial analysis and risk assessment skills
• 1‑2 years’ experience in factoring, trade finance, or commercial lending is a plus