Facilities Helpdesk Coordinator — Quick Incident & Feedback

Exceltec Property Management Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A property management company in Singapore is seeking a Facilities Coordinator to oversee user feedback and service requests related to building operations. You will act as the first point of contact, coordinating with relevant teams to resolve issues. The ideal candidate has experience in helpdesk or customer service roles, with strong communication skills. This position is on a rotating shift basis.

Qualifications

• Prior experience in helpdesk, customer service, or facilities coordination roles is preferred.
• Able to multitask, stay organised, and manage follow-ups effectively.
• Basic knowledge of building services or facilities operations is an advantage.

Responsibilities

• Operate the facilities helpdesk to manage user feedback and service requests.
• Route urgent issues to the appropriate staff or contractors.
• Manage requests related to general services, faults, and emergency incidents.

Skills

Communication and interpersonal skills

Multitasking and organizational skills

Multitasking

Tools

Computerised Maintenance Management System (CMMS)

Job description

A property management company in Singapore is seeking a Facilities Coordinator to oversee user feedback and service requests related to building operations. You will act as the first point of contact, coordinating with relevant teams to resolve issues. The ideal candidate has experience in helpdesk or customer service roles, with strong communication skills. This position is on a rotating shift basis.