Facilities Helpdesk Coordinator - Fast Issue Resolution

Exceltec Property Management Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A property management company in Singapore is seeking a Facilities Coordinator (Helpdesk) to manage feedback, service requests, and incident reports related to building operations. The ideal candidate will have experience in helpdesk or customer service roles and possess strong communication and organizational skills. Responsibilities include operating the facilities helpdesk, coordinating with maintenance staff, and maintaining accurate records. The role entails working rotating shifts in a dynamic environment.

Benefits

Shift allowance

5-day work week

Qualifications

• Prior experience in helpdesk, customer service, or facilities coordination roles preferred.
• Able to multitask, stay organized, and manage follow-ups effectively.
• Basic knowledge of building services or facilities operations is an advantage.

Responsibilities

• Operate the facilities helpdesk to log and manage user feedback and service requests.
• Route urgent issues to appropriate maintenance staff.
• Provide regular updates to users on feedback and resolution timelines.
• Maintain records of all reported issues in CMMS.

Skills

Good communication skills

Interpersonal skills

Multitasking ability

Organizational skills

Tools

Computerised Maintenance Management System (CMMS)

Ticketing systems

Job description

A property management company in Singapore is seeking a Facilities Coordinator (Helpdesk) to manage feedback, service requests, and incident reports related to building operations. The ideal candidate will have experience in helpdesk or customer service roles and possess strong communication and organizational skills. Responsibilities include operating the facilities helpdesk, coordinating with maintenance staff, and maintaining accurate records. The role entails working rotating shifts in a dynamic environment.