Facilities Helpdesk Coordinator

EXCELTEC PROPERTY MANAGEMENT PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A property management company in Singapore is seeking a Facilities Helpdesk Coordinator to manage user feedback and service requests effectively. This role involves operating the facilities helpdesk, categorizing issues, and coordinating with maintenance staff. Ideal candidates will have prior helpdesk experience and strong communication skills, with basic knowledge of facilities operations being a plus.

Qualifications

• Prior experience in helpdesk, customer service, or facilities coordination roles preferred.
• Basic knowledge of building services or facilities operations is an advantage.
• Familiarity with CMMS or other ticketing systems is a plus.

Responsibilities

• Operate the facilities helpdesk to manage user feedback and service requests.
• Route urgent issues to the appropriate maintenance staff.
• Provide regular updates on resolution timelines.

Skills

Good communication skills

Interpersonal skills

Multitasking

Organizational skills

Tools

Computerised Maintenance Management System (CMMS)

Ticketing systems

Job description

The role involves working on rotating shifts (AM or PM). 5-day work week; Rest days may be scheduled on weekdays.

Job Summary:

We are seeking a responsible and service-oriented Facilities Helpdesk Coordinator to manage feedback, service requests, and incident reports related to building and facilities operations. This role acts as the first point of contact for users, ensuring timely coordination with the relevant teams to address and resolve issues effectively.

Key Responsibilities:

• Operate the facilities helpdesk to receive, log, track, and manage all user feedback, service requests, and issues via phone, email, WhatsApp, Telegram, chatbot, or other platforms.
• Route urgent issues such as faults, defects, breakdowns, and emergencies to the appropriate maintenance staff or contractors.
• Provide regular updates and closure on feedback to users, ensuring clear communication on actions taken and resolution timelines.
• Manage requests and responses related to:
  • General services and event support
  • Faults, complaints, and maintenance-related issues
  • Temporary service adjustments
  • Emergency incidents and alarm monitoring
• Maintain accurate records of all reported issues in the Computerised Maintenance Management System (CMMS) or equivalent platforms.
• Categorise and prioritise feedback based on service level agreements and urgency.
• Prepare and submit monthly reports on service requests, complaints, incidents, and resolutions.

Requirements:

• Prior experience in helpdesk, customer service, or facilities coordination roles is preferred.
• Good communication and interpersonal skills, with the ability to handle inquiries professionally.
• Able to multitask, stay organised, and manage follow-ups effectively.
• Basic knowledge of building services or facilities operations is an advantage.
• Familiarity with CMMS or other ticketing systems is a plus.

To apply, click on below link:

https://sg.quickhr.co/view_job.php?jd=MTJxdWlja19ocl9yZWNydWl0bWVudA==&cd=MjA5MHF1aWNrX2hyX3JlY3J1aXRtZW50

Do note that only shortlisted candidate will be contacted for an interview. Thank you for your understanding and application.