F&B Team Leader

GRAND HYATT SINGAPORE; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Team Leader - Outlet to provide excellent service and manage restaurant operations. The ideal candidate has at least 3 years of experience in hotel operations and is skilled in problem solving and interpersonal relations. This role involves motivating team members, ensuring guest satisfaction, and maintaining restaurant cleanliness and atmosphere.

Qualifications

• Ideally with GCE 'O' Level or a certificate/diploma in Hospitality or Tourism management.
• Minimum 3 years work experience hotel operations.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Assist the Restaurant Manager in managing the restaurant according to concept statement.
• Interact with guests and check their satisfaction.
• Motivate team members and foster a positive work environment.
• Guide and provide on-the-job training to junior colleagues.
• Handle guests' feedback efficiently.
• Take ownership of the restaurant's cleanliness and atmosphere.

Skills

Problem solving

Interpersonal skills

Administrative skills

Education

GCE 'O' Level or a certificate/diploma in Hospitality or Tourism management

Job description

You will be responsible to provide an excellent and consistent level of service to guests and be a role model for junior colleagues. The Team Leader - Outlet is responsible for:

• Assisting the Restaurant Manager in ensuring that the restaurant is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
• Interacting with guests, checking guests' satisafaction and maintaining high-quality service standards.
• Motivating team members and fostering a positive work environment.
• Assisting in guiding and providing on-the-job training to junior colleagues.
• Handling guests' feedback efficiently.
• Taking ownership of the restaurant's cleanliness, overall look and feel, including decor and atmosphere.

• Ideally with GCE 'O' Level or a certificate/diploma in Hospitality or Tourism management.
• Minimum 3 years work experience hotel operations.
• Good problem solving, administrative and interpersonal skills are a must.