F&B Supervisor - MICE Origin & Bloom

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel and resort in Singapore is seeking a Supervisor to assist in managing restaurant operations. The ideal candidate will have at least 2 years of supervisory experience in a high-end establishment, a strong emphasis on leadership and customer service skills, and the ability to work under pressure. This role includes managing staff, ensuring compliance with cleanliness standards, and enhancing guest satisfaction.

Qualifications

• Minimum of 2 years’ experience at a supervisory level in a 5-star hotel or deluxe restaurant.
• Basic service and operational knowledge is required.

Responsibilities

• Assist management with planning and managing restaurant operations.
• Lead a team including Captains and Bartenders.
• Monitor service quality and guest satisfaction.

Skills

Leadership

Teamwork

Customer service

Operational knowledge

Education

Certificate or Diploma in F&B

Job description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• As Supervisor, your role will be to assist the Management team with the following:
• Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of Captains, Service Attendants, Bartenders, and Hosts.
• Provide strong presence and leadership amongst the team in absence of management Staff.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency.
• Review operating results with the team and identify opportunities to improve performance.
• Monitor all cashiering procedures are processed in compliance with accounting standards.
• Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.
• Review the reservation book, pre-assign designated tables and follow up on all special requests.
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period.
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
• Take personal responsibility to resolve guest issues.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
• Responsible for coordinating training of all staff as required.
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

• Certificate or Diploma and extensive F&B experience

Experience

• A minimum of 2 years’ experience at a supervisory level in a 5-star hotel or a deluxe restaurant.

Other Prerequisite

• Basic service and operational knowledge.
• Willing and able to work on shifts, weekends and public holidays.
• Able to perform under pressure.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.