F&B Service Team Leader (Lobby Lounge)

UOL CLAYMORE INVESTMENT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading hospitality establishment in Singapore is seeking an F&B Service Team Leader to enhance service operations and deliver excellent guest experiences. The ideal candidate will have at least two years of experience in the hospitality industry, strong communication skills, and a passion for service excellence. This role includes supervising the F&B service team and ensuring adherence to service quality standards.

Qualifications

• Minimum of two years of relevant experience in the hospitality industry.
• Excellent communication skills and customer service orientation.
• Ability to adapt to changing customer needs.

Responsibilities

• Support Lobby Lounge Manager for smooth service operations.
• WOW guests through exceptional service delivery.
• Lead and supervise F&B Service Ambassadors.

Skills

Knowledge of liquor brands

Basic food preparation knowledge

Conflict resolution

Team leadership

Attention to detail

Job description

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your career with us!

The F&B Service Team Leader supports the Lobby Lounge Manager to ensure the smooth service operations. He/She is expected to WOW the guest through his/her delivery of exceptional service.

Our Expectations

• Good knowledge of the liquor brands and categories, knows the alcoholic beverage terms and standard drink abbreviations to make beverage recommendations to the guests.
• Has basic food preparation terms and be able to engage and recommend to guests.
• Resolve guests' complaints.
• Lead and supervise a team of F&B Service Ambassadors which includes ensuring that the team adheres to grooming standards and delivers service according to the hotel standards.
• Conduct rollcalls before start of operations to brief Associates on job assignments.
• Supervise the table set-up and inspects to ensure adherence to service quality and hygiene standards.
• Check and inspect all Lobby Lounge facilities and equipment on a regular basis and report any repair and maintenance.
• Perform end day closing and prepare reports.
• Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

We are looking for a self-motivated Service Team Leader with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers. If you have at least two years of relevant experience, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.