F&B Service Manager: Guest Experience & Team Leader

ALL THE GREAT THINGS PTE. LTD.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

ALL THE GREAT THINGS PTE. LTD. is seeking an F&B Service Manager to ensure exceptional guest experiences across all outlets.

The role sits between the Head of Operations and Outlet Managers and owns service standards, staff development, and day-to-day front-of-house operations. This is a hands-on management position, with coaching, enforcement, and continuous improvement as core activities. The role requires 4–6 years in F&B with at least 2 years in supervision, and a track record of managing

Qualifications

• 4–6 years of F&B experience with supervisory/management exposure.
• Proven track record leading 10+ service staff across outlets.
• Strong knowledge of service SOPs and guest recovery.
• Ability to deliver staff training programmes.
• Confident communicator with direct feedback skills.

Responsibilities

• Develop, implement, and enforce service SOPs across all outlets.
• Conduct floor walks and service audits to maintain standards.
• Own guest experience from arrival to departure; manage table flow and pacing.
• Review guest feedback and close the loop with outlet teams.
• Direct line management of Outlet Managers and 10+ service staff.
• Coordinate pre-service briefings and staff training sessions.
• Support events with service logistics and KPI reporting.

Skills

F&B experience

Staff management

SOP knowledge

Table management

Guest recovery

Training delivery

Communication

Job description

ALL THE GREAT THINGS PTE. LTD. is seeking an F&B Service Manager to ensure exceptional guest experiences across all outlets.

The role sits between the Head of Operations and Outlet Managers and owns service standards, staff development, and day-to-day front-of-house operations. This is a hands-on management position, with coaching, enforcement, and continuous improvement as core activities. The role requires 4–6 years in F&B with at least 2 years in supervision, and a track record of managing