F&B Retail Associate/Supervisor

TWG Tea Company Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury specialty tea retailer in Singapore is seeking a Customer Service Assistant to oversee daily operations in their Salon & Boutique. The successful candidate will have at least 2 years of experience in F&B or retail, demonstrate excellent communication skills, and be customer-focused. Responsibilities include processing orders, managing inventory, and ensuring high standards of service. The role requires availability for weekends and public holidays.

Benefits

13th Month Salary

Meal Allowance

Performance Bonus

Birthday Incentives

Medical Benefits

Staff Discount

Festive Gifting

Qualifications

• Minimum 2 years of experience in F&B / Retail Operations, preferably in luxury goods.
• Hands-on role requiring high initiative and a positive attitude.
• Available to work on weekends and public holidays.

Responsibilities

• Assist in overseeing daily smooth operations of the Salon & Boutique.
• Process guests' orders and ensure prompt service.
• Handle cash, report sales, and ensure cleanliness.

Skills

Good communication and interpersonal skills

Customer-focused approach

Efficiency and assertiveness

Welcoming personality

Job description

Job Summary

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reporting directly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

Job Descriptions

• Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon & Boutique operations
• Responsible for ordering of goods and supplies, receiving and checking of inventory of goods and supplies
• Responsible for offering a friendly and efficient services to all guests
• Process guests orders to ensure that all items are prepared and served promptly
• Assists in setup and clear down of the front and back of Salon & Boutique operations
• Ensure food safety regulations are followed as according to NEA’s policy
• To ensure neatness and cleanliness of service ware
• Promote and sell our range of products and food and beverage items to walk-in customers
• Perform demonstrations of products
• Attending to customers’ needs, complaints and enquiries
• Handling of cash, POS system and report of take-in-cash when on duty
• Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
• To provide guidance, coaching and mentor of new joined service staff

Outlets

• ION
• Takashimaya
• Marina Bay Sands
• Swissotel
• Raffles City
• Airport (Transport provided for opening shift and closing shift)

Welfare & Benefits

• 13th Month Salary
• Meal Allowance
• Performance Bonus
• Birthday Incentives
• Medical Benefits
• Staff Discount
• Festive Gifting

Requirements

• Minimum 2 years\' of experience in F&B / Retail Operations, preferably in luxury goods industry
• Welcoming personality
• Good communication and interpersonal skills
• Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness
• High initiative and positive attitude
• 5 Days 44 Working Hours per week
• Available to work on weekends and public holidays

Please upload an updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.