F&B Operations Supervisor

POP MART SOUTH ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global leader in designer toys is seeking an experienced F&B Operations Supervisor in Singapore. In this key leadership role, you will manage daily operations of F&B outlets, ensuring sales targets are met and operational standards are upheld. The ideal candidate will have 3-5 years of experience in the F&B industry and excel in team management and communication. Strong adaptability and a focus on developing team capabilities are essential for success. This role offers an opportunity to make a significant impact within a growing organization.

Qualifications

• 3-5 years experience in the F&B industry, with supervisory experience.
• Familiar with managing outsourced F&B operations.
• Proficiency in Mandarin is an advantage.

Responsibilities

• Oversee sales targets and monitor KPIs at stores.
• Implement operational standards across all locations.
• Conduct monthly evaluations and report results.

Skills

Team management

Excellent communication

Adaptability

Sales performance monitoring

Job description

POP MART is a global leader in character-based entertainment and a champion of designer toy culture. We bring art, creativity and joy to millions around the world through collectible toys, immersive retail experiences and collaborations with iconic IPs.

Our mission is simple – to ignite passion and bring joy worldwide. We are now looking for an experienced F&B Operations Supervisor to join our growing Singapore team and oversee the operational excellence of our upcoming F&B projects.

About the Role

You will oversee the day-to-day operations of F&B outlets within your assigned region. This includes sales performance, team management, store operations, inventory and attendance management, and driving operational standards across all stores. This is a key leadership role that bridges HQ expectations with on-ground execution, ensuring smooth operations, and consistent delivery of brand experience.

Key Responsibilities

• Oversee and ensure achievement of sales targets across stores. Monitor KPIs and guide store teams to meet operational and commercial goals.
• Implement company operational and assessment standards across stores.
• Conduct monthly evaluations of each outlet and consolidate results for reporting to the Operations Manager/HQ.
• Support continuous improvement initiatives and contribute to the performance recognition process.
• Foster a positive and motivating work environment to strengthen team morale and improve staff engagement.
• Coach and develop store leaders to elevate overall team capability and operational performance.
• Communicate and collaborate with cross-functional teams at HQ to coordinate resources and support marketing, operational, and project-related needs.
• Work closely with HQ departments to complete related operational tasks, project deliverables, and other assignments as required.

About You

• Minimum 3-5 years of experience in the F&B industry, with at least 1-2 years in a supervisory or assistant managerial role.
• Able to accommodate frequent business travel.
• Prior experience managing or overseeing outsourced F&B vendors or operations in an events, hospitality, or multi-outlet environment is highly advantageous.
• Excellent verbal and written communication skills; proficiency in Mandarin is an advantage.
• Able to work both independently and collaboratively, with the ability to meet tight timelines and KPIs.
• Strong team management and leadership capabilities.
• Excellent execution ability and strong adaptability in fast-paced environments.
• Proven capability in developing and nurturing teams, with a focus on building long-term talent strength.