F&B Operations Executive (Lobby Bar)

SHERATON TOWERS SINGAPORE HOTEL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Singapore is seeking an individual to assist the F&B Operations Manager in managing the Lobby Bar. Responsibilities include establishing guest service standards, training staff, and maximizing sales opportunities. The ideal candidate will ensure cleanliness and prepare the bar for service. This role requires a strong focus on customer service and operational efficiency in a fast-paced environment.

Responsibilities

• Establish guest service standard in line with operating concept.
• Train service and bar staff on best service methods.
• Maximize opportunities for departmental sales and profit.

Job description

To assist F&B Operations Manager in the overall management of the Lobby Bar.

KEY RESPONSIBILITIES

• Establish guest service standard that meet the needs of the target market and are in line with the operating concept of the F&​B outlet.
• Assist to ensure that the team creates a professional impression to internal and external customers.
• Assist to plans on-the-job training programs for the team member and new joiner on timely manner.
• Ensure that the bar is prepared and ready for service.
• Obtain feedback from guests and use this to improve service and to share the information to the manager and team members.
• Communicate and assist manager in disciplinary matters.
• Liaise and coordinate for maintenance problems and cleaning schedules.
• Train the service & bar staff and instruct on best methods to provide superior service.
• Ensure the tidiness & cleanliness of the lobby bar area and grooming standard of staff are meet standard.
• Ensure the general upkeep of the stations and the maintenance of its accessory equipment during assigned shift. Inspects the physical condition of furniture and decorations.
• Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This to include the planning, implementation and review of promotions.
• In collaboration with the management team, conduct month-end inventory of beverage supplies, operating supplies, food supplies and operating equipment.
• Assist with the control and monitor payroll costs by ensuring duties schedule are compiled in line with forecasted and actual business levels.
• Maximize opportunities for departmental sales and profit and other related targets.
• Follow procedures for food and beverage controls at all times.
• Assist with maintaining and improving departmental operating standards.
• Effectively manage the lobby bar in the absence of Restaurant & Bar Manager.
• Perform other duties as assigned by the Restaurant & Bar Manager / Director of F&​B.