F&B Operations Executive (Lobby Bar)

SHERATON TOWERS SINGAPORE HOTEL; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a candidate to assist the F&B Operations Manager in managing the Lobby Bar. The role includes establishing guest service standards, training staff, and ensuring the bar's readiness for service. Candidates should have experience in hospitality, strong communication skills, and the ability to maximize sales and profitability. This position is crucial to maintaining high operational standards and requires a candidate who is proactive and attentive to detail.

Qualifications

• Experience in hospitality or food and beverage management.
• Strong communication and interpersonal skills.
• Ability to train and mentor staff effectively.

Responsibilities

• Assist in the overall management of the Lobby Bar.
• Establish and maintain guest service standards.
• Train and manage bar staff effectively.
• Liaise for maintenance and cleaning schedules.
• Conduct month-end inventory and control payroll costs.
• Maximize departmental sales and profitability.

Job description

To assist F&B Operations Manager in the overall management of the Lobby Bar.

KEY RESPONSIBILITIES

• Establish guest service standard that meet the needs of the target market and are in line with the operating concept of the F&B outlet.
• Assist to ensure that the team creates a professional impression to internal and external customers.
• Assist to plans on-the-job training programs for the team member and new joiner on timely manner.
• Ensure that the bar is prepared and ready for service.
• Obtain feedback from guests and use this to improve service and to share the information to the manager and team members.
• Communicate and assist manager in disciplinary matters.
• Liaise and coordinate for maintenance problems and cleaning schedules.
• Train the service & bar staff and instruct on best methods to provide superior service.
• Ensure the tidiness & cleanliness of the lobby bar area and grooming standard of staff are meet standard.
• Ensure the general upkeep of the stations and the maintenance of its accessory equipment during assigned shift. Inspects the physical condition of furniture and decorations.
• Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This to include the planning, implementation and review of promotions.
• In collaboration with the management team, conduct month-end inventory of beverage supplies, operating supplies, food supplies and operating equipment.
• Assist with the control and monitor payroll costs by ensuring duties schedule are compiled in line with forecasted and actual business levels.
• Maximize opportunities for departmental sales and profit and other related targets
• Follow procedures for food and beverage controls at all times.
• Assist with maintaining and improving departmental operating standards.
• Effectively manage the lobby bar in the absence of Restaurant & Bar Manager.
• Perform other duties as assigned by the Restaurant & Bar Manager / Director of F&B.