Operations & Guest Experience
- Oversee daily operations at restaurant and pub, ensuring smooth and efficient service delivery.
- Maintain a strong leadership presence during peak service hours, events, and functions.
- Ensure all health, safety, and food hygiene regulations are followed and maintained.
Banquet & Event Coordination
- Plan and manage banquets, private functions, tournaments, and special events in collaboration with kitchen and service teams.
- Prepare detailed event sheets, manage guest requirements, oversee setup, and conduct post-event evaluations.
- Liaise with clients and internal teams to ensure successful and seamless event execution.
Team Leadership & Training
- Recruit, train, supervise staff.
- Deliver ongoing training programs covering: Service standards and guest engagement; Banquet and function service procedures; POS and E-Point system operation; Food safety and compliance protocols; Conduct regular performance reviews and provide coaching and support.
Inventory & Procurement (E-Point System)
- Oversee stock and inventory management using the E-Point system: Maintain daily stock levels and monitor usage; Generate market lists and purchase orders; Add and update products and pricing as required; Track waste and manage cost control; check on accuracy and integrity of data.
Administrative Duties
- Manage administrative responsibilities for both outlets, including: Roster planning and timesheet approvals/Daily sales tracking and reporting/Event and function documentation/Supplier coordination and invoice reconciliation/ Liaise with Finance and HR teams on payroll and cost reporting.
Requirements
- Minimum 5 years’ experience F&B operations and administration experience.
- Proven experience managing banquets, private events, or function services.
- Strong leadership, team-building, and staff development skills.
- Excellent multitasking and problem-solving abilities in a fast-paced environment.
- Strong administrative and organizational skills with attention to detail.
- Proficiency in POS systems and inventory management software (E-Point experience preferred).
- Excellent communication and interpersonal skills.
- Valid Food Safety Certification (or willingness to obtain).
- Ability to work evenings, weekends, and public holidays.
- Understand the demands of a hospitality environment.