F&B General Manager Service Bars Gaming Floor

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading integrated resort company in Singapore is seeking an experienced F&B Manager to oversee operations, enhance guest satisfaction, and ensure compliance with high standards. The ideal candidate will have at least 10-12 years of experience in reputable resorts or luxury hotels and skills in managing teams and operations. Responsibilities include managing staff, financial performance, and guest interactions. The role offers a dynamic work environment with opportunities for growth in the hospitality sector.

Qualifications

• Minimum 10-12 years' experience in reputable integrated resorts or luxury hotels.
• Experience in Western/Cantonese/French/Japanese/Italian casual dining is preferred.
• Comprehensive F&B operations knowledge and VIP customer service focus.

Responsibilities

• Plan, coordinate, and manage staff for efficient F&B operations.
• Formulate and implement operating procedures and standards.
• Liaise with management to meet company goals.
• Monitor guest satisfaction and resolve issues.
• Manage financial performance to exceed outlet goals.
• Ensure compliance with hygiene and sanitation standards.

Skills

F&B service skills

Operations management

Customer service

Relationship management

Team management

Microsoft Office proficiency

Education

Diploma/Degree in hospitality or related field

Job description

Job Responsibilities

• This position will be accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that Marina Bay Sands' short and long term goals are met.
• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• Forecast business volumes and adjust resources and staffing as needed.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; compliance with company policies and legal requirements.
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.
• Closely manage all financial performance and make the necessary adjustments to meet and exceed the financial goals of the outlet.
• Support all Marina Bay Sands initiatives as required.
• Ensure strict compliance with all Marina Bay Sands operating standards.
• Ensure compliance with all relevant government regulatory requirements.
• Ensure enforcement of high standards of hygiene and sanitation throughout the all areas.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• Minimum of ten (10) to twelve (12) years' experience in an reputable intergrated resorts, luxury hotel chain or F&B establishments. F&B experience in Western/Cantonese/French/Japanese/Italian casual dining establishments is preferred.

Other Prerequisites

• Willing to work various shifts, including mornings and afternoons, as well as on public holidays.
• Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Team oriented approach to management with a mindset of open communications.
• Proficient in using Microsoft Office programs.
• Administration knowledge of F&B operations and Quality management.
• Have a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.