Export Operations Executive (Air Freight) [Changi | 5.5-Day Work Week | $2,500–$3,500] – EH03

The Supreme HR Advisory; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore seeks a Customer Service Officer for its Changi location. The successful candidate will manage direct interactions with customers, ensure compliance with export documentation, and provide timely flight information. Candidates must possess a diploma and have at least 3 years of relevant experience. This position offers a salary range of $2500-$3500. Interested applicants should send their CV via WhatsApp.

Qualifications

• Minimum Diploma education required.
• 3 years of experience in customer service or related fields.

Responsibilities

• Interact with customers to provide excellent service.
• Ensure timely provision of flight details to customers.
• Check export documents compliance for orders.
• Apply correct export permits promptly.
• Answer all calls within three rings.
• Monitor onboard status and inform customers of any irregularities.
• Maintain communication with related departments.
• Ensure airfreight rates are updated and correct.
• Stay informed on changes in airline or governmental requirements.
• Submit monthly customer reports punctually.

Skills

Customer Service

Communication

Document Compliance

Education

Diploma

Job description

Overview

• Working Location: Changi
• Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary: $2500-$3500

Responsibilities

• Customer Service Interaction
• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse, Traffic, planning team
• Always ensuring that the Airfreight rates apply is correct and updated
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

• Min Diploma
• 3 year's experience within the same industries / field

Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279