Export Logistics Specialist: Airfreight & Compliance

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a dedicated individual to handle customer service and export compliance. Responsibilities include direct customer contact, ensuring flight details are provided swiftly, and monitoring shipment statuses. Candidates should have a minimum diploma and 2 years of relevant experience, along with proficiency in Microsoft Office tools. This position requires strong communication skills across various departments to ensure smooth operations. Apply now to join this dynamic team.

Qualifications

• Minimum Diploma.
• 2 years’ experience within the same industry/field.
• Require knowledge of computer (e.g., Excel, Word, PowerPoint).

Responsibilities

• Direct contact with customers, providing friendly and reliable service.
• Ensuring flight details are provided within 1 hour of booking.
• Check export documents compliance for orders.
• Apply for the correct export permits and customs processes.
• Answer calls within 3 rings.
• Monitor onboard status and inform customers of any irregularities.
• Ensure airfreight rates are correct and updated.
• Update on new airline and governmental requirements.
• Submit monthly customer reports on time.
• Liaise with stakeholders for shipment status.
• Ensure all shipments are accounted for according to SOP.
• Work with sales for special arrangements.

Skills

Customer service skills

Document compliance knowledge

Communication skills

Proficiency in Excel and MS Office

Education

Minimum Diploma

Tools

Excel

Microsoft Word

PowerPoint

Job description

A recruitment agency in Singapore is seeking a dedicated individual to handle customer service and export compliance. Responsibilities include direct customer contact, ensuring flight details are provided swiftly, and monitoring shipment statuses. Candidates should have a minimum diploma and 2 years of relevant experience, along with proficiency in Microsoft Office tools. This position requires strong communication skills across various departments to ensure smooth operations. Apply now to join this dynamic team.