EXPORT CUSTOMER SERVICE OFFICER/EXECUTIVE (ALPS AVENUE)

ADEPT MANPOWER (ASIA) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is looking for an Export Customer Service Officer/Executive to manage customer interactions and ensure timely export documentation. The ideal candidate has at least 5 years of experience in logistics and possesses strong communication and coordination skills. Proficiency in Microsoft Office is required. Working hours are Monday – Friday from 9:00 am to 6:30 pm with alternate Saturdays.

Qualifications

• 5 years of relevant experience in logistics, freight forwarding, or export operations.
• Ability to manage time-sensitive tasks effectively.

Responsibilities

• Manage customer interactions and provide professional service.
• Verify and process export documents for compliance.
• Coordinate with internal departments and provide shipment updates.

Skills

Customer service skills

Detail-oriented

Time management

Communication skills

Coordination skills

Education

Minimum Diploma qualification

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Job Summary

We are seeking a self-motivated and service-oriented individual to join our team as an Export Customer Service (Officer / Executive). The successful candidate will be responsible for managing customer interactions, ensuring accurate and timely export documentation, and coordinating with internal and external stakeholders to deliver smooth shipment processes.

Job Responsibilities

• Serve as the primary contact for customers, ensuring prompt, reliable, and professional service.
• Provide flight details to customers within 1 hour of booking confirmation.
• Verify and process export documents to ensure compliance with regulatory requirements.
• Apply for export permits and manage customs clearance on time.
• Handle customer calls promptly and efficiently.
• Monitor onboard shipment status and update customers on any irregularities.
• Coordinate effectively with internal departments (Operations, Warehouse, Traffic, Planning, etc.).
• Ensure correct and updated airfreight rates are applied.
• Keep up to date with new airline or government requirements.
• Prepare and submit monthly customer reports accurately and on time.
• Liaise with internal and external stakeholders on shipment status and handling.
• Ensure shipments are processed in accordance with company SOPs.
• Support Sales and other teams with special arrangements when required.

Job Requirements

• Minimum Diploma qualification.
• At least 5 years of relevant experience in logistics, freight forwarding, or export operations.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong communication, coordination, and customer service skills.
• Detail-oriented and able to manage time-sensitive tasks effectively.

Other Information

• Working Hours: Monday – Friday: 9:00am – 6:30pm;
• Alternate Saturdays: 9:00am – 1:00pm

To facilitate in the job application, please include the following in the resume:

• Last drawn, current and expected salary.
• Duties and responsibilities for each job.
• Resume in Microsoft Word format.
• Reason for leaving for past and present employment.
• Availability.
• Residential area.

Thank you.

David Ong (R1110279)

Adept Manpower (EA License: 22C1006)

https://adeptmanpower.com/