Export Customer Service

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment firm in Singapore is looking for a candidate to provide exceptional customer service in air freight operations. The role requires ensuring compliance with export documentation and timely updates to clients. Applicants should have a minimum diploma and at least one year of relevant experience. Interested candidates are invited to apply by sending their resumes to the provided email address.

Qualifications

• 1 year of experience in the same industry or field.
• Good communication skills among departments.
• Knowledge of necessary export documentation and compliance.

Responsibilities

• Provide direct contact with customers for reliable service.
• Ensure timely provision of flight details to customers.
• Monitor shipment status and inform customers of any issues.

Skills

Customer service

Communication

Attention to detail

Computer knowledge (Excel, Word, PowerPoint)

Education

Minimum Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Responsibilities

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Requirements

• Minimum Diploma
• 1 years’ experience within the same industries / field
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

HOW TO APPLY:

Interested applicants, please click on Apply Now or submit your resume to [e-mail]

Please include the following information:

• Reason for leaving
• Expected Salary

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Bong Cheong Leong (Alan)

EA Personnel Reg No: R25158271