Experience Design Lead

VALTECH DIGITAL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading experience innovation company in Singapore is seeking an Experience Design Lead to spearhead multi-disciplinary teams in shaping exceptional experiences for enterprise clients. This role requires over 10 years of experience in design, strong communication skills, and proficiency in human-centered design principles. Candidates should be problem solvers with a passion for integrating technology, creativity, and data. Competitive compensation and opportunities for growth are offered.

Qualifications

• 10+ years of experience in design roles.
• At least 3 years in XD leadership roles.
• Proven accessibility and inclusive design practice.

Responsibilities

• Lead end-to-end design from problem framing to shipped experiences.
• Facilitate design thinking and collaboration workshops.
• Conduct user research including interviews and surveys.

Skills

Human-centered design

Communication skills

Problem-solving

Agile methodologies

Tools

Figma

Miro

AI design tools

Adobe

Salesforce

PowerBI

Tableau

Job description

A few words about us:

First things first… What will you become a part of? Valtech is the experience innovation company, combining the uncommon to unlock a better way for people to experience the world. We work at the intersection of diverse disciplines, cultures and perspectives to create solutions that achieve the exceptional – helping brands make the leap beyond the competition and become leaders in a digital world

We deliver innovation with a purpose. With expertise across experience design, technology and marketing, our passion is in addressing transformational business challenges for our clients. Challenges where we re-imagine the customer journey and build new connected experiences. Challenges where we make data work in this new era and help our clients transform the way they operate and optimise business-critical digital platforms for multichannel commerce and marketing.

From discovery to optimisation, clients trust Valtech to remove complexity and deliver innovative, frictionless solutions that close the experience gap between customer expectation and reality. We are a network of more than 6,500 makers, thinkers, marketers, creatives, and developers spanning 5 continents with 60+ offices in 20+ countries.

The Role

As an Experience Design Lead, you will lead multi-disciplinary teams shaping end-to-end experiences for enterprise clients across Asia. You’ll move from insight to strategy to design - bringing human-centred, data-grounded work to life within agile delivery squads and regional programs. You bring 10+ years of experience, a growth mindset and a drive to make a lasting impact.

You Will Thrive In This Role If You Are

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

What you'll do

• Lead end-to-end design from problem framing to shipped experiences.
• Facilitate design thinking and collaboration workshops.
• Lead user research including but not limited to interviews, surveys.
• Conduct competitor benchmarking and analysis.
• Create meaningful IA, customer journeys, user flows with business goals.
• Craftmenship in creating customer interaction & motion design.
• Champion inclusive design & accessibility (WCAG), baking it into every decisions.
• Turn insights into outcomes: prototype, test and iterate with clear business objectives.
• Partner with cross-functional teams across Strategy, Product, Data and Engineering.
• Be a player-coach: mentor juniors and roll up your sleeves to lead by example.
• Design for cross-cultural: understanding the APAC nuances, localising flows & content.
• Guide stakeholders: frame & facilitate tough discussions, and create positive impact.
• Supporting in pitches.
• Some work travelling may be required.

Must-have Qualifications

• A portfolio of work with measurable client impact.
• Human-centered design dept across research, interaction, UI, content & service design.
• Proven accessibility & inclusive design practice. (e.g WCAG/A11y)
• Fluency in modern tools: Figma, Miro, prototying & practical chops with AI design tools.
• Design Systems/DesignOps experience, from governance to component quality.
• A great communicator with clear succint communication with execs and teams.
• Bias to action in ambiguous spaces; you balance speed with craft to ship the right thing.
• At least 3 years of experience in XD leadership roles.
• Well-versed in XD research tools (e.g. Maze, UserTesting)
• Good understanding on enterprise software solutions(e.g. Adobe, Salesforce)

Nice-to-have Qualifications

• Experience in Travel & Hospitality, Retail, Health & Telco verticals.
• Familarity with data reporting and visualisation tools. (e.g. PowerBI, Tableau)
• Experience working in fast-pace agency & consultancy environment.