Executive, Service Support (Claims)

Income Insurance Limited; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading insurance company in Singapore is seeking a claims assessor to manage IncomeShield claims, focusing primarily on outpatient claims. The role requires at least 2 years of experience in individual claims and a certification in Health Insurance. Responsibilities include processing claims, evaluating liabilities, and compiling reports. Strong analytical skills and meticulous attention to detail are essential for success in this position.

Qualifications

• At least 2 years of individual claims experience, preferably in Shield claim processing.
• Ability to professionally manage insurance claims enquiries and negotiations.
• Good analytical skills and meticulous nature for handling complex computations.

Responsibilities

• Process and assess IncomeShield claims with a focus on outpatient claims.
• Evaluate policy liability and determine claim amounts based on policy cover.
• Compile and submit claims reports as required.

Skills

Insurance claims negotiation

Analytical skills

Meticulous attention to detail

Education

Diploma or Degree in any field

Certification in Health Insurance

Job description

The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers.

As part of the team dedicated to manage IncomeShield claim assessment, your key responsibilities include:

• Processing and assessing all types of IncomeShield claims, with a specific focus on outpatient claims
• Assess policy liability, investigate claims and determine the claim amount payable based on Income's policy cover and management guidelines
• Compile, analyse and submit Claims reports as and when required
• To also prepare report on claims cases to be escalated to management and present cases at committee meetings
• Manage enquiries and complaints from claimants
• Liaison with intermediaries, hospitals and various external parties
• Undertake any other duties or projects as assigned by the Supervisor or Head of Section

Qualification

• At least obtained a Diploma or Degree in any field
• Certified in Health Insurance (HI)
• Have at least 2 years of individual claims experience. Experience in Shield claim processing and assessment will be an advantage
• Ability to professionally manage insurance claims enquiry and negotiations
• Good analytical skills, meticulous with a flair for numbers to handle complex computations
• Team player and self-motivated