Executive, Service Experience & Training (Line Trainer)

Resorts World Sentosa; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A top entertainment destination in Singapore is seeking a Training Specialist to conduct on-the-job training and facilitate orientation sessions for new hires. The ideal candidate should have a diploma and relevant hands-on experience, strong communication skills, and the ability to work in an outdoor environment. This role requires adaptability to shifting schedules, including weekends and holidays.

Qualifications

• Hands-on experience in delivering on-the-job training.
• Professional certifications in training or related disciplines preferred.
• Comfortable working in an outdoor environment.

Responsibilities

• Conduct on-the-job training for rides and shows.
• Facilitate comprehensive orientation sessions for new hires.
• Collaborate with departments to conduct service audits.

Skills

Communication skills

Interpersonal skills

Adaptability

Education

Diploma

Job description

Responsibilities

• Conduct on-the-job training for various rides and shows, ensuring team members are proficient in their roles, safety procedures, and customer service standards.




• Facilitate comprehensive orientation sessions for new hires, providing thorough introductions to park facilities, operational procedures, and fostering familiarity with the various functional teams to ensure smooth integration.




• Collaborate with the Service Experience & Training department to conduct service level audits and implement targeted training to enhance the guest experience.




• Perform front-line operational duties across the Rides Operations department to maintain up-to-date practical knowledge, support peak periods, and serve as a role model for operational excellence and safety compliance.

Requirements

• Diploma with at least one year of hands-on experience in delivering on-the-job training, preferably within a service-oriented or operational environment.




• Professional certifications in training, or related disciplines (e.g. ACTA/ACLP) will be highly advantageous.




• Strong communication and interpersonal skills to effectively engage, coach, and support team members across all levels.




• Must be adaptable and committed to working on shifts, including weekends and public holidays, in alignment with operational needs.




• Comfortable working in an outdoor environment.




• Able to stand for extended periods.