Executive/Senior Executive, Airline Relations

SATS Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading provider in air cargo and catering services in Singapore is seeking an Account Manager to serve as the main client contact. This role involves ensuring smooth service delivery, managing airline inventory, and building strong client relationships. The ideal candidate should have a degree and at least three years of relevant experience, with excellent communication and problem-solving skills. This position is crucial for enhancing customer satisfaction and operational effectiveness.

Qualifications

• Degree holder with at least 3 years of account management or operational experience preferred.
• Excellent communication skills and a results-driven mindset.
• Strong problem-solving abilities to manage ground staff.

Responsibilities

• Act as the main point of contact for assigned clients.
• Ensure smooth delivery of services through audits and random sampling.
• Monitor airline inventory and coordinate meal presentations.
• Build relationships with airline clients and enhance customer relations.
• Resolve key client issues and complaints.

Skills

Excellent communication abilities

Results-driven mindset

Strong problem-solving skills

Multitasking

Education

Degree

Job description

About Us

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description

Key Responsibilities

In this role, you will be required to:

• Main point of contact for clients assigned
• Responsible to act on behalf of the client to ensure smooth delivery of services, via audits, random sampling exercises etc.
• Ensure that the operational departments carry out all new requirements or changes as and when required by the airlines
• Monitor airline inventory to ensure availability as well as to manage cabin crew voyage reports
• Coordinate airline scheduled and non-scheduled meal presentations
• Provide additional checks and balances on behalf of the airline for all products and services provided for the airline out of Singapore
• Relationship building with airline clients and enhance customer relations both at the local level in Singapore and at the HQ level
• Anticipate key account changes and improvements and communicating with internal operational teams on foreseeable changes
• Resolve key client issues and complaints
• Any other duties as assigned

Key Requirements

You are best equipped for this role if you are:

• Degree holder with at least 3 years of account management or operational experience background is preferred
• Possesses excellent communication abilities and a results-driven mindset to drive success
• With strong problem-solving skills to effectively manage ground staff
• Able to multitask and deliver results in a fast-paced environment