Executive Sales Operations Process & System Analyst

TÜV SÜD PSB Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology consultancy in Singapore is seeking a detail-oriented Sales Process & Systems Analyst to support the end-to-end sales process. You will be responsible for managing pre-sales activities, processing customer orders, and developing interactive dashboards to track performance. Strong analytical skills and familiarity with tools like SAP and Microsoft Dynamics are essential. This position offers the opportunity to drive efficiency and customer satisfaction through automation and data analysis.

Qualifications

• Experience in sales processes and systems analysis.
• Strong analytical skills with a focus on data-driven decision making.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Support the end-to-end sales process including pre-sales and order processing.
• Design and implement systems for live sales data retrieval and synchronization.
• Develop interactive dashboards to track performance KPIs.
• Analyze sales data to identify trends and opportunities.
• Gather feedback and propose system improvements.

Skills

Detail-oriented

Proactive

Data analysis

Project management

Familiarity with SAP

Familiarity with Microsoft Dynamics

Power BI expertise

Tableau expertise

Tools

SAP

Microsoft Dynamics

Power BI

Tableau

Job description

Company description

TÜV SÜD PSB previously known as PSB Corporation is a wholly owned subsidiary of TÜV SÜD AG. With a sterling record of over 50 years, TÜV SÜD PSB over the years has worked with companies across sectors to help them achieve business excellence. Today, we are at the forefront of partnering with companies to help them realize their Digital Transformation initiatives. To address the specific needs of safety, security, quality and sustainability, we work with stakeholders throughout the business life-cycle to provide an integrated approach. TÜV SÜD PSB is accredited under the Singapore Accreditation Council Singapore Laboratory Accreditation (SAC-Singlas) Scheme to ISO/IEC Guide 25 (ISO/IEC 17025) and ISO Guide 65 (ISO/IEC 17065), and is also accredited by SAC for ISO/IEC 17021-1. With a strength of over 500 employees in Singapore, we have extensive network of offices and labs across ASEAN - Thailand, Indonesia, Malaysia, Philippines and Vietnam to support your requirements across the region.

Job description

In this role, we are looking for a detail-oriented and proactive Sales Process & Systems Analyst to support the end-to-end sales process. This role involves managing pre-sales activities, processing customer orders, coordinating with internal laboratories and stakeholders, and ensuring timely billing and customer satisfaction.

Sales Data Integration & System Setup

• Design and implement systems to retrieve live sales and order data from SAP, Microsoft Dynamics, and order management system.
• Ensure seamless data flow and synchronization between various platforms for real-time visibility in entire sales process.

Responsibilities include:

Dashboard Development & Performance Tracking

• Build and maintain interactive dashboards in Power BI, Tableau, or Microsoft Dynamics.
• Develop and maintain interactive dashboards to track performance KPIs such as lead-to-order conversion, order execution status, and service delivery timelines.

AI-Driven Sales Process Automation

• Design AI modules for automating sales order processing includes inquiry responses, quotations, certification submission and customer NPS (Net Prompter Score) & customer satisfaction score.
• Collaborate with IT and / or subcontractors to ensure smooth implementation and scalability.

Data Analysis & Process Optimization

• Analyze sales data to identify trends, bottlenecks, and opportunities for improvement.
• Present actionable insights to sales leadership for productivity and revenue growth.

Project Management & Continuous Improvement

• Gather user feedback and monitor system usage to identify areas for improvement.
• Propose and implement enhancements to the systems of SAP, Microsoft Dynamic, PS Explorer, order management system to improve operational efficiency.
• Conduct training and support sessions for sales teams on new tools and processes.
• Manage operational projects to ensure timely billing and customer satisfaction.